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Business listing suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I've a business listing under Számítógép Szerviz Londonban,
The address has changed and I've created a new listing with the new address, but Google has suspended my new page due to quality issues.
I have already verified the new address with the letter received by post, but I cannot see what kind of quality issues I have.

Any help is much appreciated.

Kind Regards,
Andor

1 Expert replyverified_user

Business listing suspended

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Can still anyone help with this?

Business listing suspended

Top Contributor
# 3
Top Contributor

Hi Andor

 

Without the following information we can not assist you:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL


Priya Chandra, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Priya,

Thank you for helping me with this.

1. Full business name - Számítógép Szerviz Londonban
2. Current business address - Ornan Court, 2 Ornan Road, London, NW3 4PT, UK
3. Current telephone number - 07940557909
4. Google+ URL - https://plus.google.com/u/0/b/118074556170655764683/118074556170655764683

5. My Business URL - https://business.google.com/u/0/b/118074556170655764683/edit/l/13746543766881096396?hl=en-GB

Please note I had to create a new Google + and Google My Business pages for the new address as since the address has been changed, I cannot re-verify my old listing therefore couldn't change the address on it.
I've marked the old address as permanently closed however it is still not updated on Google listings.

The old Google + URL: https://plus.google.com/u/0/b/118195755573667242992/+SzamitogepszervizlondonbanCoUk
Old my business URL: https://business.google.com/u/0/b/118195755573667242992/edit/l/06003110569442774878?hl=en-GB

Regards,
Andor

Business listing suspended

Top Contributor
# 5
Top Contributor

Hi Andor

 

So your old address was 10 Fern Grove but you are no longer operating there?

 

Also, I found this listing when searching for 'Számítógép Szerviz Londonban'  - is it associated with you at all? https://www.google.com.au/maps/place/Laptop+Repair+London/@51.545621,-0.3012275,15z/data=!4m5!3m4!1s...


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Business listing suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi,

Yes I was operating at 10 Fern Grove until October 2015 and since then I'm operating from Ornan Court.
The other listing you found is my competition. That is not associated with me at all.
FYI, "Számítógép Szerviz Londonban" means "computer services in London"

Regards,
Andor

Business listing suspended

Top Contributor
# 7
Top Contributor

Thanks Andor.

 

I noticed the 10 Fern Grove listing is still verified - did you attempt to close it via the dashboard (steps here: https://support.google.com/business/answer/6314541?hl=en) or the suggest an edit feature in Maps?

 

The first way - via the dashboard - should have worked immediately so if you haven't done that yet, then please do so. I'll also mark it closed via Maps and see if that helps get it closed down.

 

I won't do anything further with your competition's listing :)

 

Oh, just one last thing - do people come to your new address or do you go to their locations to help with computer issues? If they don't come to your new address then you do need to hide it from public view otherwise that may keep causing a suspension


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Business listing suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Yes, I've closed it via dashboard.
When I click on manage it there's a red notification on the top of the page: "Your business is marked permanently closed on Google"

I've also suggested on Google Map that it is closed and got a confirmation since I'm the business owner the suggestion will be applied.

People come to my new address but I also do remote support covering Hungarian speaking people who live in the UK (mainly in London).

Business listing suspended

Top Contributor
# 9
Top Contributor

Ok, all looks to be on track then.

 

I recommend submitting the reinstatement request now and we'll see what happens from there: https://support.google.com/business/troubleshooter/2690129?hl=en-GB


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Business listing suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I've just submitted it.
I'll get back to you with an update how it went.