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Business listing suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business listing was suspended for an unknown reason. I was trying to change the address and Google suspended the account. Now I don't even see it on google maps, reviews, pictures, everything gone. Then I tried to create a new google listing and that good suspended as well. 

 

The business is:

Affordable Mulch Atlanta in Atlanta, GA. 

Phone number is 770-294-3100 and address

5665 Atlanta Highway Suite 102-333 Alpharetta, GA 30004

website: affordablemulchatlanta.com

 

Assistance would be appreciated!

1 Expert replyverified_user

Re: Business listing suspended

Top Contributor
# 2
Top Contributor

Hi @Ryan S

 

That address is a UPS store mailbox, which isn't permitted for a Google My Business listing. You will need to use the actual address of the business. Please refer to the guidelines for more info: https://support.google.com/business/answer/3038177

 

I would delete the new page that you created, correct the information on the original page that got suspended, then file for reinstatement by filling out this form: https://support.google.com/business/troubleshooter/2690129

 

Everything isn't gone, you just don't have control of the listing currently. You can see the info and reviews are still present here:
https://goo.gl/maps/ZbBFxCBn7SQ2



TomW, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the reply. I cannot even access my page to edit info. Can you assist with accessing that information?

Business listing suspended

Top Contributor
# 4
Top Contributor

Did you delete the original page that got suspended before you created the new one?



TomW, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I don't see anything on my account....Are you able to tell me how to delete any old pages before creating a new one?

 

Business listing suspended

Top Contributor
# 6
Top Contributor

You don't see anything in the account here? https://business.google.com/manage/



TomW, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Yes I do now. Do I delete that whole listing? Or can I still keep old one, change address, and then apply for appeal?

Business listing suspended

Top Contributor
# 8
Top Contributor

Keep the old one.

Delete the new one if you haven't already.

Correct the address on the old one and then apply for reinstatement.



TomW, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Many Thanks, just did as you said. I appreciate your help. Have a great day!