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Business listing suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was adding a new location and trying to separate the existing two locations that are side by side, but serve different functions. This is the Augusta/CSRA Habitat for Humanity and we have an admin office and two ReStores (thrift stores). I can't do anything now. business is suspended. I submitted an appeal on October 13 ( [0-3597000014155] G+ Local Appeals Support Submission. On Oct 20, I sent an email to the address on their email asking how long this is going to take. Crickets. But, I have received the mailing with stickers and a pitch to advertise.

 

These are the google pages:

 

https://business.google.com/b/114839736029900624177/edit/l/14218170064292144739?hl=en

https://business.google.com/b/111063820580123652041/edit/l/06585023786848769461?hl=en

https://business.google.com/b/106743955975246206772/edit/l/13836520296019939081?pageId=1067439559752...

 

Other info:

 

Augusta/CSRA Habitat for Humanity

Administrative office: 1002 Walton Way, Augusta, GA 30901
ReStore Downtown: 1004 Walton Way, Augusta, Ga 30901
ReStore West: 3112 Washington Rd, Augusta, GA 30907

email: augustahabitat2@gmail.com
 
Phone number: 706-481-8681 (note we have multiple phone numbers, each location has its own. This is main number.

Thank you for any assistance you can provide.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author AugustaCSRA H
December 2016

Re: Business listing suspended

Top Contributor
# 11
Top Contributor

Hi @AugustaCSRA H

 

It has taken a while but should they should all be live and verified now



Tim Capper, Google My Business Top Contributor
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View solution in original post

Re: Business listing suspended

Top Contributor
# 2
Top Contributor

Hi @AugustaCSRA H

 

Taking a look at these it seems you created pages, when other existed and should have been claimed and created duplicates for 1004 Walton location.

 

PS: I would recommend Using the actual Locations tel number on each.

 

Main Page you should have claimed:

https://goo.gl/maps/HwmxL8SFo9J2

 

You created: ( now suspended)

https://plus.google.com/114839736029900624177/about

 

Created Duplicate 1004 pages:

https://plus.google.com/111063820580123652041/about

https://plus.google.com/106743955975246206772/about

 

 

Step: 1

 

Log into your account dashboard >> https://business.google.com/manage/#/list

 

You need to delete all suspended pages.

 

Select >> Manage Location

Top Left Menu >> Select Settings

Scroll to bottom of page and >> Delete

 

Repeat for all 3 Pages.

 

 

Step 2:

 

For main location, you are not going to create a new one, but instead claim and verify the one already in existence.

 

Go To >> https://goo.gl/maps/HwmxL8SFo9J2

 

Then select >> Claim this Business

 

Claim and verify.

 

Do not change any details until postcard arrives and you have verified the page.

 

 

Step 3:

 

Go to >> https://goo.gl/maps/GNrE1Ecj5CA2

 

Claim this business ( But please DO NOT verify straight away )

 

When it says Verify Now >> DO NOT select.

Underneath it will say verify later >> Select Verify later.

 

Verify your business.pngVerify Later

 

This will take you to the page details.

 

Name: Habitat for Humanity ReStore ( Keep as Is )

Use Store Tel Number: 706-364-7637

Link to Restore page: http://augustahabitat.org/re-store/

 

Then  Verify.

 

 

Step 4: 

 

Go to >> https://goo.gl/maps/PdycigwMLPR2

 

Claim this business ( But please DO NOT verify straight away )

 

Change Name to: Habitat for Humanity ReStore

Tel number is local number, this can stay

Link to ReStore page: http://augustahabitat.org/re-store/

 

When all correct, then Verify.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Business listing suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you so much. Going to do this shortly.

I really appreciate your time in this.

Regards,

Virgil

Business listing suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Tim,

I did all the steps last week. Today, got two postcards with verification codes for 1002 Walton Way and 1004 Walton Way. I guess the other postcard went to the remote store. So, I verified both that I had. Both times it said verification failed. I checked to make sure I used the correct code for each address. I went back to the dashboard and saw that it looks like both those locations were actually verified and they were both immediately suspended for quality issues again. At this point, all I care about is that our locations show up on Google Maps. It appears that at least the new store does (Washington Rd) and the administrative office (1002 Walton Way). Luckily the other store is right next door to that (1004 Walton Way), even though it does not show up. Hours are inaccurate for the administrative office, as they are different than the stores. I guess I am going to let this ride, I am afraid to do anything with these listings. Thank you for your help.

Regards,

Virgil

Re: Business listing suspended

[ Edited ]
Top Contributor
# 5
Top Contributor

Hi @AugustaCSRA H

 

To confirm, you corrected the names, tel numbers and links . You also only have these 3 businesses in your dashboard.

 

I will ask the team to take a look.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Business listing suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Yes, phone numbers are all different, per your instructions. Names are per the instructions. There are only these three locations on the dashboard.

 

Thank you again,

Virgil

Business listing suspended

Top Contributor
# 7
Top Contributor

Great.

 

Will let you know when I get response back



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business listing suspended

Top Contributor
# 8
Top Contributor

Hi @AugustaCSRA H

 

The team has come back to me asking you to change the URL on the ReStore pages.

 

It seems you changed the URL and it now leads to a 404 page.

 

Original Url ( now 404)

http://www.augustahabitat.org/re-store/

 

Change to new URL on site:

http://www.augustahabitat.org/restore/

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Business listing suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hey Tim,

Thank you. I changed the URLs on the ReStore pages. I just updated the site, I overlooked that. I should have caught that one. I also corrected the hours at the three locations.

Regards,

Virgil

Re: Business listing suspended

Top Contributor
# 10
Top Contributor

Okay will tell them thats corrected.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership