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Business listing suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 Hi guys,

 

I just updated the address for my business, as we recently relocated and it's now appearing as suspended, stating:

Google has suspended your page due to quality issues

My company name is Pole Star Digital Ltd

My business is registered under Companies House including the appropriate details:
Pole Star Digital Ltd

31 Whalley Avenue
Manchester
M21 8TU 
United Kingdom

 


Can anyone help, I honestly don't know the problem?

1 Expert replyverified_user

Re: Business listing suspended

Top Contributor
# 2
Top Contributor
where was your business located before moving to
31 Whalley Avenue
Manchester
M21 8TU ?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

It was located here: Cotstone House, Union Street, Cheltenham, Gloucestershire, GL54 1BU (apologies for the strange UK addresses!).

As can be seen here (https://infinit.io/_/9SXqJz3).

Re: Business listing suspended

[ Edited ]
Top Contributor
# 4
Top Contributor

you puzzled me!

How did you get this screen capture now (or is it any older one)?

At the mentioned older address I can't find in MapMaler any kind of a trace for "Pole Star Digital"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Apologies!

I took a screenshot of the listing how it looked before updating it, this is no longer showing after I updated the details.

Re: Business listing suspended

Top Contributor
# 6
Top Contributor
does it means ii have been in your dashboard with the "olde" content as visible with your provided puzzling screenshot but after you tried editing the dashboard it got suspended?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Helmut,

Yes, this information was BEFORE I updated the listing. There is no duplicate profile (I've double checked this).

The listing got suspended when I updated the address from the old one to the new one.

Re: Business listing suspended

Top Contributor
# 8
Top Contributor
I then wourld at firsrt contact business support to try the matter expalined or fixed. (see below and use the option to "talk with a sepcialist")

And you also can later additional file an appeal:
The best thing to do would be to file an appeal to our team to request that your listing be reinstated. This will connect you directly with the team who can lift your suspension. file an appeal: https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1


The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile