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Business listing suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am a home based caterer. 

When I first created my google business account I registered as Jlyn's Cakery and was based out of Tatamy PA. Over the summer in 2016 my family and I moved to Medford Oregon we currently reside in a rental home. In Medford, I am legal to run a catering business that is home based, I didn't think really that it would be a "big deal" for me to simply change my name on my google business account and update my address. Apparently though it is a slightly bigger deal because since making the changes my account has been suspended. I should also mention that my husband and I are in the process of buying a house, one that will allow me to have a permanent building on site with a commercial kitchen and I will be changing my address again. Is there a way to keep my account from getting suspended as I make these changes. Thank you

1 Expert replyverified_user

Business listing suspended

Top Contributor
# 2
Top Contributor

Obviously such a large move triggered Google's filters. You will need to contact support and have them help you.


To get in touch with Google My Business Support you need to:
1- log into your Google my business dashboard
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them if the above is not available to you: