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Business listing suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've had a business listing for years with no problems and many 5* reviews. Had a customer contact us today as our address was suddenly wrong on the business listing, logged in and realised that google had suspended our listing and auto generated one with the wrong business name and the wrong address (our little estate is weird!). Are you supposed to get a notification about this? As we got nothing...

 

I've appealed, but with no clue as to why this was done I can't tell what changes to make!

 

The Business is Crawley Surplus Store, Unit 2 Access House, Stephenson Way, Three Bridges Crawley, West Sussex, RH10 1TN.

 

01293525880

 

www.surplusstore.co.uk

 

Also I've tried to Re-Verify the listing (as it's showing unverified, I know it was Verified previously) but it just loops back to a previous page...

1 Expert replyverified_user

Re: Business listing suspended

Rising Star
# 2
Rising Star

Sorry to hear your business got flagged... when I do a quick search I am seeing your listing and would recommend come Monday morning calling to speak directly to a representative

 

Here is what I am seeing 

 

surplus.png

Business listing suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks man! It's really strange, now we've got 2 listings showing up! That's our 'proper' listing and there's another one with different pictures that I've been seeing with sometimes the wrong information on it...

Re: Business listing suspended

Rising Star
# 4
Rising Star

Strange well if you do end up finding the other listing please take a screenshot so you can reference this post with the specialist as grabbing the URL the more information they have the better they can assist you.

Here is the link to speak to a specialist 
https://support.google.com/business/contact/busine

Business listing suspended

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭

Hi

 

Our online gun store

 

It says in your website.

 

You do not qualify for a GMB entry.

 

You should mark it as never existed I think.

 

And you can set up a GOOGLE+ Brand page to promote your online only business.

 

You also need to go and change all your other web directory data to show as online and suppress the address showing.

 

Andrew.

Business listing suspended

[ Edited ]
Rising Star
# 6
Rising Star

?? Andrew, they are airsoft guns not ... traditional guns, here in the USA they are a big safe sport just like paintball.

 

Business listing suspended

Participant ✭ ✭ ✭
# 7
Participant ✭ ✭ ✭

Hi William

 

They do not qualify for a GMB entry because they are an online business.

 

Andrew.

Business listing suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi, We have an online store, but we have a 'Bricks and Mortar' shop too at the address shown, The powers that be have stated we are a duplicate listing!

'solved' Our SEO company was running one for us, which we will take ownership over...

Many thanks to everyone that came back to us over the weekend!

 

Is there anyway to stop the ones that get auto generated with the wrong details?

Marked as Best Answer.
Solution
Accepted by topic author Daniel L
yesterday

Business listing suspended

Participant ✭ ✭ ✭
# 9
Participant ✭ ✭ ✭

Hi

 

If you get duplicates with different key details it because Google is finding data which is wrong on the web.

 

Search on the wrong details and correct the source(s).

 

Then they will merge with the GMB claimed listing.

 

If you are online as well you can use a Google+ Brand page for that side of the business.

 

Andrew.

Business listing suspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Will do, many thanks for your help (everyone!)

Thanks!