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Business listing not showing on right rail in my market area

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# 1
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I have a customer who is a car dealer.  Their business listing is not showing on the right rail for searches in their market area.  However, they are showing in the map listings and when searched outside the market area, in some cases 5 states away.  We have checked and double checked the business listing, google+ page and everything in between.  Everything looks like it is in order.  What else could be causing this? 

 

1 Expert replyverified_user

Re: Business listing not showing on right rail in my market area

Top Contributor
# 2
Top Contributor
Hey Mary
would you please provide more details about the business (NAP and a Link would be great)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing not showing on right rail in my market area

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# 3
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Sutliff Chevrolet - https://plus.google.com/+sutliffchevrolet
Address: 1251 Paxton St, Harrisburg, PA 17104
Phone:(717) 234-4444
Thank you!

Re: Business listing not showing on right rail in my market area

Top Contributor
# 4
Top Contributor

@Mary P

 

Taking a closer look I believe knowing what (and why) it happens not getting at the "right rail" (I suppose you refer to) the knowledge graph if searching for  (lets say) "Sutliff Chevrolet Harrisburg". The simple reason is IMO: 

there are just two businesses:

- the car dealer "Sutliff Chevrolet

and 

- the auto repair shop   "Sutliff Chevrolet service

both at the same address.

 

Means searching for "Sutliff Chevrolet Harrisburg" i get both results as both match the search string.

 

I however get the knowledge graph for the car dealer if searching for "Sutliff Chevrolet car dealer Harrisburg"

See below:

Screenshot 2016-05-13 at 21.20.16.png

 

Hope this answered your question.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business listing not showing on right rail in my market area

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# 5
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I will try fixing this.. thank you!