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Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I am a Google Trusted Photographer in Belgium (Europe) and one of my clients has a problem about not showing up his business in Google Search, more specific not showing up on the right side of the Search Listing. And with a virtual tour now it's still more important than ever for his business.

His business page https://plus.google.com/102976493543660070743/about is verified, he has a virtual tour and nothing of this is showing up (see next picture).

 

G+notviewable.JPG

 

I've checked it by myself...on pc, on mobile phone and on tablet, sith Chrome or IE...nothing to see.

After connecting with a Google Coordinator of the Trusted Program in Europe, she said the business appears on her search results...see next picture.

 

search.jpg

I've cleaned up my cash, logged me out and searched. What can I do more?

I don't understand this situation any more...after many hours of trying to find a solution ...it's frustrating.

Finally, the Google Coordinator send me to this forum for more advice.

I hope, together with this client, that I get some helping hand to solve this issue.

 

Kind regards,

Patrick

 

 

3 Expert replyverified_user

Re: Business is verified, but not showing in google search and maps

Top Contributor
# 2
Top Contributor

Hi Patrick

i'm sorry but i'm not able to help as I too can see the Knowledge panel when I search for your client:

Screen Shot 2016-08-05 at 10.53.00 AM.png

 

I am going to ping our European TC though @Helmut G who may be able to see / not see the KP and give us a bit more guidance.


Priya Chandra, Google My Business Top Contributor
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Re: Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

So many thanks Priya for your effort...looking forward too

In the meantime I've noticed something that maybe can help to solve the issue.
When we put the name of the business and the address into the searchbox then only we see the Knowledge Panel.
Heinz Search with address added

 

Re: Business is verified, but not showing in google search and maps

Top Contributor
# 4
Top Contributor

Thanks @PriyaC for pinging me as always - btw I'm not the only European TC here but maybe the only one living in the European Union from 2020  since there is one British (brexit) TC though ;-)

 

Here my two cents to @Patrick M's issue:

 

Searching for "HEINZ Performance" Belgium with www.google.be/?hl=nl I get this:Screenshot 2016-08-05 at 10.09.45.png

 

and this result is tied with the same website 

http://heinz-performance.com/ as on "HEINZ Performance" 

 

More (bad and strange) info:

instead of using www.google.be my German Google www.google.de and searching for again "heinz performance" Belgium in Dutch  Userinterface (adding&hl=nl) I get both results listed:Screenshot 2016-08-05 at 10.15.39.png

 

 Getting the knowledge graph for "HEINZ performance"  only if searching with www.google.de and in Dutch Userinterface and searching for "heinz performance" Limburg or for "heinz performance" Hasselt .

Note to Priya and @Tim Capper: Limburg is the county or province around Hasselt

Getting it then like below:

Screenshot 2016-08-05 at 10.20.10.png

 

very strange: I don't get the Knowlede graph for either of both queries: neither for "heinz performance" Limburg nor for "heinz performance" Hasselt  if using the Belgium GoogleSearch in Dutch Userinterface.

What does all this mean IMHO:

 

Guessing the two business listings of the HEINZ company at the two differnt locations (one is in Aalst in East Flanders  and the other is in Hasselt in Limburg) and both using the same website seem sending confusing signals to Google for any naming search containing the keywords "heinz performance".

 

The only hint or advice I can give you is sending clear signals from the website through "structured" data for both different GoogleMyBusiness listings.

Actually it seems the business "heinz Car performance" send stronger signals and gets better ranked for a knowledge graph.

 

But I would very much like my fellow British TC @Tim Capper having a deeper look onto this matter too.

He is more experienced in structured data then me and perhaps Tim can put his two cents here also?

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks Helmut for your support in this case.
Hoping your colleague Tim can support your thorough investigation.
I searched now with google.co.uk and the results are the same as I use google.be
Also in my mind that the website is spoiling the search results

Re: Business is verified, but not showing in google search and maps

Top Contributor
# 6
Top Contributor

Hi @Patrick M

 

My results are the same as @PriyaC and @Helmut Geissler

 

However I'm glad I checked on .co.uk because they are testing the Knowledge Panel as a One Box today.

 

heinz performance hasselt   Google Search.png

 

 

Which looks pretty sweet.

 

Okay back to the problem at hand.

 

Google relies on signal and data that they match up to understand which KP to display against a search term with a local intent.

 

Heinz has some very messy information and as a result Google is left to guess what to display and when.

 

https://plus.google.com/102976493543660070743/about

https://plus.google.com/+HEINZCarPerformanceAalst/about

 

Names:

 

The business pages should just be : HEINZ Performance

 

Inserting "Car" is conflicting with the 1) websites name 2) Other social media profiles.

 

Providing Signals:

 

Next we want to provide the correct information to Google across the website, so that Google does not have to guess.

 

I would use structured data markup and this can be added to the footer.php file.

 

I have created some JSON-LD based on both business page info.

 

 

<script type="application/ld+json">
	{
  	"@context": "http://schema.org",
  	"@type": "AutoDealer",
  	"address": {
    "@type": "PostalAddress",
    "streetAddress": "Bedrijfsstraat 17",
    "addressLocality": "Hasselt",
    "addressRegion": "Belgium",
    "postalCode":"3500"
    
  	},
  	"name": "HEINZ Performance",
    "openingHours": "Tu-Sa 09:00-18:00",
  	"telephone": "+32 11 24 20 35",
  	"email": "info@heinz-hasselt.be",
    "url": "http://heinz-performance.com/",
    "hasMap": "https://goo.gl/maps/woVoGZhHYBA2",
    "sameAs" : "https://plus.google.com/102976493543660070743/"
   }
  }
 }
</script>
<script type="application/ld+json">
	{
  	"@context": "http://schema.org",
  	"@type": "AutoDealer",
  	"address": {
    "@type": "PostalAddress",
    "streetAddress": "Moorselbaan 334",
    "addressLocality": "Aalst",
    "addressRegion": "Belgium",
    "postalCode":"9300"
    
  	},
  	"name": "HEINZ Performance",
    "openingHours": [ 
     "Tu-Fr 09:00-18:00",
     "Sa 10:00-17:00"
     ],
  	"telephone": "+32 53 77 71 72",
  	"email": "info@heinz-performance.com",
    "url": "http://heinz-performance.com/",
    "hasMap": "https://goo.gl/maps/zaS6hMV1q8t",
    "sameAs" : "https://plus.google.com/+HEINZCarPerformanceAalst/"
   }
  }
 }
</script>

 

All okay when testing : https://search.google.com/structured-data/testing-tool/

 

Please Note: I used the info based on the business page. The Aalst hours differ from what is on the website, so correct website or correct JSON-LD hours for Aalst.

 

Next we want to make absolutly sure that Google understands each location and Map.

 

PS: Its also good for users if they want to locate each business.

 

Heinz Performance  .png

 

Add underneath each business a Link to the correct Map

 

Hasselt: https://goo.gl/maps/woVoGZhHYBA2

Aalst: https://goo.gl/maps/zaS6hMV1q8t

 

These correspond to structured data above.

 

 I think this will provide the necessary data to correct the display in search.

 

Note: The KP often takes upto a month to reflect any new data.

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business is verified, but not showing in google search and maps

Top Contributor
# 7
Top Contributor
this isn't fair from Google to users in the European Union

reading you got today the "one box knowledge graph" in the UK I tunneled to UK and nada:
Its for me then still the good old right side knowledge graph if searching for "heinz performance hasselt" and tunneled to UK ;-)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi @TimCapper, many thanks for your very fasr and pro information.
It's a great help for me to advice my client.
I am very happy with the help you all gave here today.
BTW, what does it mean "One box knowledge graph"?
Marked as Best Answer.
Solution
Accepted by topic author Patrick M
August 2016

Re: Business is verified, but not showing in google search and maps

Top Contributor
# 9
Top Contributor

@Patrick M

this is the "standard knowledge graph" we all know for businesses like yours:

Its at the right side of all search results on GoogleEngine:

Screenshot 2016-08-05 at 15.35.19.png

 

and now compare it with the screnshot @Tim Capper provided here for the same (yours) bsuiness:

 

heinz performance hasselt   Google Search.png

 

Google is obviously just testing a new view of such knowledge graphs and Tim called them one-box knowledge graph

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
@Helmut Geissler
Also thanks for your explanation.
Learning something every day is our goal ;)
@PriyaC
Thanks for starting up this troubleshooting ;)
@TimCapper
Thanks for your technical support