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Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I have a (United Kingdom) verified business on 'Google My Business' since September, and also one review... yet on a google search, when it comes up on a list of pages it doesn't have my details or that I have a review?

 

Same business name, same address... when I click the 'this is my business' link it just leads me to create a new location/page and verify again - which I obviously have already done?

 

When I am in Google+ with all the correct info, when I click on update business listing it leads me to the correct details profile/page... I am basically going around in circles?

 

Any help much appreciated.

Thanks

Sarah

1 Expert replyverified_user

Business is verified, but not showing in google search and maps

Top Contributor
# 2
Top Contributor

It is likely that you have duplicate listings. Please list your 

business name

address

the URL of the one without reviews 

and the URL for the one that you have verified (available via your Google my Business Dashboard)

 

We can take a look and recommend the best path. 

 

Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Mike,

 

Sorry for the delay. My details are as follows:

Business name: Give Me Gimmicks

Address: Ground Floor, 1 Selbourne Place, Minehead, Somerset. TA24 5TY

 

URL on maps without reviews: 

https://www.google.co.uk/maps/place/Give+Me+Gimmicks/@51.2034619,-3.479898,15z/data=!4m5!3m4!1s0x0:0...

 

Verified in Google My Business: 

https://business.google.com/b/108635830602611836926/dashboard/l/01425283590556451965?service=gmbl&c=...

 

Obviously I don't think you can see the last link, but I believe this is the G+ url plus.google.com/108635830602611836926

 

Where it says I can create a custom url, it comes up with my business name and old business address location, and I can't see anywhere to change this? I have not set it as my custom url as it would be wrong...

 

Thank you and I look forward to reading any recommendations,

Sarah

Business is verified, but not showing in google search and maps

[ Edited ]
Top Contributor
# 4
Top Contributor

OK I found both listings. 

 

Give Me Gimmicks - Unverified listing

- Place ID ChIJk1wcY-bdbUgRrquLSC1kAGY
Ground Floor, 1 Selbourne Pl, Minehead TA24 5TY, UK
http://search.google.com/local/writereview?placeid=ChIJk1wcY-bdbUgRrquLSC1kAGY

https://www.google.com/search?q=Give+Me+Gimmicks,+Ground+Floor,+1+Selbourne+Pl,+Minehead+TA24+5TY,+U...

-https://www.google.com/maps/place/Give+Me+Gimmicks/@51.2034619,-3.479898,15z/data=!4m5!3m4!1s0x0:0x6...

 

Give Me Gimmicks - verified listing
- Place ID ChIJZ6Iaa6_lbUgR5OOOOv45QZ0
1 Selbourne Place, Ground Floor, Minehead TA24 5TY, UK

 

http://search.google.com/local/writereview?placeid=ChIJZ6Iaa6_lbUgR5OOOOv45QZ0

https://www.google.com/search?q=Give+Me+Gimmicks,+1+Selbourne+Place,+Ground+Floor,+Minehead+TA24+5TY...

https://www.google.com/maps/place/Give+Me+Gimmicks/@51.203559,-3.479963,15z/data=!4m2!3m1!1s0x0:0x9d...

 

-verified Plus page: https://plus.google.com/108635830602611836926

 

1- I have changed the unverified listing address and phone number to match the verified one. And I reported it as a duplicate. Google should merge the two into a single listing with the review. 

 

2- This will take about a week. Can you stop back and let me know if it worked? If not, we can go to the next step. 


3- This is a spurious G+ Brand page. You should delete it:
https://plus.google.com/+givemegimmickscouk

Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Mike,

 

Great - thank you! Blimey, I'm a web designer and front-end developer, yet all these profiles and pages confuse me, let alone the average business owner!

 

I think I have now deleted the Brand Page - I never really understood what this was for, and why I was forced to create it... I did read that Google were 'dropping' brand pages.

 

Will report back in a few days about the listing, thanks!

Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Mike,

 

I have been checking over the past 2 weeks, and if I do a search for 'web design minehead' on maps the unverified listing still appears. I have used my personal account and business account to submit an edit a couple of weeks ago.

 

It seems the only difference is the spelling of the address, using 'pl' as shorthand for 'place'. (not sure why, as I never use pl anywhere.)

 

Should I just wait it out more or do something else? Thanks!

Business is verified, but not showing in google search and maps

Top Contributor
# 7
Top Contributor

OK. On to step two.

 

You need to get in touch with Google My Business Support and get their assistance. If that doesn't work, stop back and I will try to get it escalated
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively (and perhaps better( you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

Business is verified, but not showing in google search and maps

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

 

Just an update - I contacted GMB using these steps and after some arguement over being a service operating from an address, the duplicate has been removed.

 

Thanks for your help :)