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Business is NOT permanently closed

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi having problems with business marked as permanently closed. If i do a google search on "heading bush adventures" or "heading bush outback adventures" The listing shows as Perm Closed. If i do a search on "Heading Bush Outback Adventures and Tours" it shows the listing. I do have ownership of the listing and everything looks correct. I have reported it as not closed a few times but get no response.

 

Any help would be greatly appreciated.

 

 

 

1. Heading Bush Outback Adventures and Tours 
2. 4 Sheoak Rd, The Pines SA 5577
3. (08) 8356 5501
4. https://www.google.com.au/maps/place/Heading+Bush+Outback+Adventures+and+Tours/@-34.914511,137.16111...

 

5. headingbush.com.au

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author John K
February 2017

Business is NOT permanently closed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

HI Margaret

 

Many thanks for all your help. I have just checked and every variation appears to be working now.

 

I will mark and solved and keep an eye on it just in case.

 

Once again thanks. Glad you already have a roo in your paddock  as i wasn't sure how i was going to put one in an express post bag.

 

John

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Business is NOT permanently closed

Top Contributor
# 2
Top Contributor

Hi @John K
That looks like a glitch.  Have you had contact with Support yet?  If so, I'll escalate this internally.  

If you haven't yet, try this:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- Scroll down and select Need More Help
5- Select the specific problem

6- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available).  Being in Australia, you may have to check a few times in the day to find a window where something more than just email is available.

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

 

Post back if Support aren't able to help.


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Margaret O · Google My Business Top Contributor

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Business is NOT permanently closed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

HI Margaret i have done as you suggested. Was suprised how quick i got a call.

 

I was told by support it was a caching error on my end and to clear everything and all will be ok.

 

So i did that but still getting the same Permanently closed error on Heading Bush Adventures and Heading Bush Outback Adventures.

 

Also had some other people try on different systems with the same result.

 

Can you please escalate this for me. I will send you a real Kangaroo if we can get this sorted.

Business is NOT permanently closed

Top Contributor
# 4
Top Contributor

Hi @John K

Will escalate this for you, thx for posting back.

And no need to send the roo, had one down by our pond the other morning ;-)


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Margaret O · Google My Business Top Contributor

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Business is NOT permanently closed

Top Contributor
# 5
Top Contributor

Hi @John K

Whatever was going on seems to have fixed itself between yesterday and today. 
Post back if this happens again.  I should get the message, but JIC feel free to tag me if you have to post.


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Margaret O · Google My Business Top Contributor

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Re: Business is NOT permanently closed

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Margaret, no luck as yet

 

 Perm Closed
 heading bush
 heading bush Tours
 heading bush outback adventures
 
 Open
 heading bush outback adventures and Tours
 heading bush outback Tours

 

You can see it is still marked as closed on 3 phrases.

 

Client is loosing business as phone calls down by over 50%

Business is NOT permanently closed

[ Edited ]
Top Contributor
# 7
Top Contributor

Hi @John K

This is really weird.  Yesterday I saw the same as you described. Today am not seeing it.

Is the problem happening on desktop only? mobile only? both?

 

BTW, did you recently move or attempt to merge two listings?  One of my colleagues in another country sees evidence of two listings.  That could be what's causing the trouble.


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Margaret O · Google My Business Top Contributor

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Re: Business is NOT permanently closed

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks John for your efforts and responding, I'm not really sure of
anything, I'm not real computer savvy, Google has suspended my listing for
spammy behavior, Google won't be specific, I think I may be the victim of
overly competitive competitor's in my trade that have complained to google,
I haven't done anything wrong that I'm aware of. It's interesting your
friend knows of another business in another country with the same name,
I'll run that by Google, Again thanks for your efforts, Sincerely, Alan.

Business is NOT permanently closed

[ Edited ]
Top Contributor
# 9
Top Contributor

Hi @Alan C @John K

 

Just received a response from Google about this.  Seems there was a tie to something else that was moved, and that's what was causing the problem.  Have checked my phone and not seeing the problem now.  Can you recheck on your end?


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

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Marked as Best Answer.
Solution
Accepted by topic author John K
February 2017

Business is NOT permanently closed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

HI Margaret

 

Many thanks for all your help. I have just checked and every variation appears to be working now.

 

I will mark and solved and keep an eye on it just in case.

 

Once again thanks. Glad you already have a roo in your paddock  as i wasn't sure how i was going to put one in an express post bag.

 

John