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Business hours keep reverting

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

https://www.google.com/maps?cid=5862813966521180867&hl=en

 

The business linked above.  Hours keep reverting to incorrect times.

 

Hours should be Sunday-Thursday: 8:00AM-11:30PM, Friday & Saturday 8:00AM-1:30AM(Open past midnight until 1:30AM).

 

The hours for Sunday-Thursday keep reverting to 8AM-11:30AM, causing this business to appear closed when they are not.  Its causing lots of frustration and lost business.

 

The hours will stay correct for about 24 hours after I update them but keep reverting after a short while.

1 Expert replyverified_user

Re: Business hours keep reverting

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
In my experience I would give it 72 hours to see your changes completed to your Google+ page. My advice would be to call Google My Business support and explain the issue.

Re: Business hours keep reverting

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Contacted support 3 times now and they are unable to comprehend what I am saying. They just keep editing the hours which keep reverting. They don't understand that the hours are changing on their own. I correct the hours, and a day later they revert.
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Business hours keep reverting

Top Contributor
# 4
Top Contributor

Hi @Matthew P

 

It sounds like Google is using another source to 'correct' your hours. Annoying I know since the Google+ page should be considered the definitive source. However, this can occasionally happen.

 

have you checked all the online directories where your store is listed to confirm the hours on those directories are correct?

 

I found the following with hours different to the ones you've quoted in your post:

https://local.yahoo.com/info-49540845-macado-s-restaurant-roanoke?csz=Roanoke%2C+VA&stx=Sandwiches

 

http://www.yelp.com.au/biz/macados-roanoke-3

 

http://www.tripadvisor.com.au/Restaurant_Review-g58134-d821993-Reviews-Macado_s-Roanoke_Virginia.htm...

 

https://foursquare.com/v/macados-restaurant--bar/4b54ed7cf964a52095d327e3

 

Getting these, and any others cleaned up, will help keep your hours what they should be.


Priya Chandra, Google My Business Top Contributor
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Business hours keep reverting

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I have the same problem as above and I have checked every review website that I can think of and the hours of operation are correct there, but google keeps reverting back to incorrect hours. I am even using Single Platform to spread the information to review sites and it is not working.