My Business
1.9K members online now
1.9K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Business Moved to another location

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I hope all is well. I kindly ask you to delete the old location (GoogleMaps + Google Search) of following business:

 

OLD PROFILE:

Greentube Internet Entertainment Solutions GmbH

Zieglergasse 6, 1070 Vienna
Austria
 
NEW ADDRESS:
Greentube Internet Entertainment Solutions GmbH
Wiedner Hauptstraße 94, 1050 Vienna
Austria
 
I tried to change this on my account (google my business) but without success and the map maker is not available in Austria. Currently the old Greentube address on Zieglergasse shows "permanently closed" which is not accurate because the business moved to a different location. Also, for example Firefox shows the new address in google search and all other browsers show the old address (and it didn't change after browser updates or cleaning out the cache).
 
Thank you very much in advance and I look forward to hearing from you.
 
Best regards,
 
Michaela Zajackova
 
 
 
2 Expert replyverified_user

Re: Business Moved to another location

Top Contributor
# 2
Top Contributor
from what you did up to now all is well and correct.

And we can't remove the old (now closed) location.
But there is an option to get it redirected to the new location.
In order to do this I strongly recommend before the next step to get the new location verified.

To achieve it click thie link https://www.google.at/search?q=Greentube+Internet+Entertainment+Solutions+GmbH+Wiedner+Hauptstra%C3%...
Then at the right side click " Sind Sie der Inhaber des Unternehmens?"

Once this is done and the business is claimed come back to here for for advise
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved to another location

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello Helmut,

I followed the link and this unfortunately cause a duplicate address because I already requested the verification code for our company. Can you please make sure we only have 1 entry of Greentube and the category should be "Software Company" as we are not a "Game Store" as currently showed?

Thanks for all of your help!

Michaela

Re: Business Moved to another location

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello,

If it's not possible to remove the old location, can you kindly re-open the "permanently closed" location on Zieglergasse 6? I also don't seem to have permission to remove the duplicate address on Wiedner Hauptstrasse 94 at this moment. Please keep in mind, we are not a "Game Store" but a "Software Company".

I look forward to hearing back from you shortly.

Thank you for your prompt help!

Michaela

Re: Business Moved to another location

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Helmut,

Can you kindly re-open the location on Zieglergasse 6? We are currently waiting for the verification code to arrive.

Thanks!

Re: Business Moved to another location

Top Contributor
# 6
Top Contributor

Hey @Pernilla R

 

Don't understand a word - unfortunately

 

I can't remember having closed any business at such an address "Zieglergasse 6" (in what city & country) and you missed providing better details to understand about what business you are talking.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved to another location

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hello Helmut,

I am trying to change the location of the business in Austria: Greentube. I received a code via mail last week and got verified for the new address (Wiedner Hauptstrasse 94, 1050, Vienna).

However, in Google Search - the business is still directed to the old address that is marked as "permanently closed" if the language settings of a browser (all types) are set for GERMAN. The new address in Google search appears only if the browser language is set for ENGLISH.

OLD Address:

Greentube Internet Entertainment Solutions GmbH
Zieglergasse 6, 1070 Vienna
Austria

NEW ADDRESS:
Greentube Internet Entertainment Solutions GmbH
Wiedner Hauptstraße 94, 1050 Vienna
Austria

Can you please help me find the solution?

Many thanks!

Re: Business Moved to another location

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭
Hello Pernilla,

Could you please contact Google My Business Support - https://support.google.com/business/troubleshooter/7002418#ts=7002419? It's an easy fix. They would be marking your Old Business location moved to new. Thereafter, your New Location would always show up on maps. In case you have social content such as reviews on your old page, please do inform Google Rep before they take any action.

Re: Business Moved to another location

Follower ✭ ✭ ✭
# 9
Follower ✭ ✭ ✭
Click on No under 'Did this resolve your issue?'
Marked as Best Answer.
Solution
Accepted by topic author Pernilla R
May 2016

Re: Business Moved to another location

Top Contributor
# 10
Top Contributor

Servus @Pernilla R

 

 

I have a hard time to get your old location 

 

Searching for just  the name of it "Greentube Internet Entertainment Solutions GmbH Wien" I get the new locaction.

However searching for just   "Greentube Wien" I get the closed location.

 

I will ask Google to fix it.

Hope our communication manager can solve it soon.

She was able to do this in other similar cases as well.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile