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Business Moved, Old Address Still Showing and Won't Disappear

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A business "CPV Manufacturing" has moved from Philadelphia, PA to Kennett Square, PA. The business made a new page instead of changing the address.

 

This was 6+ months ago.

 

The old GMB listing still shows up when searching for the business name. The old page is NOT optimized (very little info, not maintained, no photos, etc.)

 

Steps taken:

  1. Claimed and "deleted" old page
  2. Set up multiple calls from Google to discuss the matter (received boiler plate replies from call center employees)
  3. Marked old location as closed/moved from multiple accounts and IPs over several weeks
  4. Optimized new page (images, information, followers, etc.)

Yet, nothing gets this old listing to vanish. It's causing problems as people are driving to the old location after a name search in Google.

 

*Forgot to add, correct listing is verified, while old listing is not.

 

Is there anything else I can do to get this listing to vanish?

 

1 Expert replyverified_user

Re: Business Moved, Old Address Still Showing and Won't Disappear

[ Edited ]
Top Contributor
# 2
Top Contributor

the old and outdated business locationshouldn't have been claimed nor deleted. but marked as closed instead. And this is still the best practice to handle the old location:

Mark the according location as "permanently closed".

Good luck

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello,

Thanks for the reply. It has been marked permanently closed multiple times from multiple accounts and IPs for more than a month now, and yet nothing has changed.

This solution is not working.

Thanks,
Tim

Re: Business Moved, Old Address Still Showing and Won't Disappear

Top Contributor
# 4
Top Contributor
Hey Tim
you didn't said the entire truth:
we all can see in here
http://www.google.com/mapmaker?gw=39&fid=0x89c6c70126266c1f:0xe53f3d29fed3112f
that "CPV Manufacturing Inc" have been tried several times in the last year to ger removed - which was wrong
I agree: somebody also tried to mark it as closed.
But since the previously done edits about :removing" are under Google Moderation (ans still are under Google Moderation) the POI stucks as open.

I will now try to escalate oyur thread to Google asking them to close the POI at 851 Preston St, Philadelphia, PA 19104
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks for escalating, but everything I said was truthful. I have emails from call center reps to prove it if need be. But, I'm not here to argue. I would like to just get this situation handled promptly.

Thanks,
Tim
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Business Moved, Old Address Still Showing and Won't Disappear

Top Contributor
# 6
Top Contributor
I'm not here to argue either. But you can't imagine how much time I wasted to figure out the history of the MapMaker entry and finding finally there have been several tries to remove the POI (who ever did this he did it wrongly and against Googles own rules and this "removals" have been blocking the POI fro the last couple of tries to mark it as closed) However - the matter is now on the way to Google and we have to be patiently waiting whether or not they will mark it as "permanently closed"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved, Old Address Still Showing and Won't Disappear

Top Contributor
# 7
Top Contributor
FWIW:

I meanwhile got the listing marked as closed:
http://www.google.com/mapmaker?gw=39&fid=0x89c6c70126266c1f:0xe53f3d29fed3112f
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks Helmut!