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Business Listings Suspended - Why?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, two of our Inns, Red Roof Inn Pharr - McAllen and Red Roof Inn Shelbyville are showing as suspended in GMB. I can't seem to figure out why they are suspended. We have removed the Inns as managers from the accounts to prevent them from posting anything against the guidelines. Are you able to help us? Thank you!

 

Red Roof Inn Pharr - McAllen

4401 North Cage Boulevard, Pharr, TX

(956) 782-8880

https://www.redroof.com/property/tx/pharr/RRI371

 

https://www.google.com/maps/place/Red+Roof+Inn+Pharr+-+McAllen/@26.232513,-98.1814617,17z/data=!3m1!...

 

 

 

Red Roof Inn Shelbyville

101 Howard Drive Shelbyville KY

(502) 633-4005

http://www.redroofshelbyville.com

 

https://www.google.com/maps/place/Red+Roof+Inn+Shelbyville/@38.2013642,-85.2671385,17z/data=!3m1!4b1...

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Krysten P
August

Business Listings Suspended - Why?

Top Contributor
# 9
Top Contributor

@Krysten P

 

To keep this organized, can you start a new thread and list the full details of the listing that got suspended (name, address, phone number, website)?

 

Let me know when you've done that and I can take a look. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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View solution in original post

Business Listings Suspended - Why?

Top Contributor
# 2
Top Contributor

@Krysten P

 

Is "Shelbyville" a part of the actual business name?  Adding location names to the business title is against the guidelines. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Listings Suspended - Why?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@JoyHawkins, yes it is a part of the business name. We have about 510 Inns around the US, and each Inn has a business name with that same format. i.e. Red Roof Inn Gainesville, Red Roof Inn Chicago Joliet, etc.

 

Business Listings Suspended - Why?

Top Contributor
# 4
Top Contributor

@Krysten P

 

I'll go ahead and escalate this to Google to see if they can reinstate it.  The listings are still live on Maps, they just aren't verified anymore.  So while you're waiting, your customers will still be able to find it - you just won't see it in the Google My Business dashboard.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Listings Suspended - Why?

Top Contributor
# 5
Top Contributor

@Krysten P I can tell you that most likely what got the Shelbyville location suspended is because the URL you are using actually forwards to another URL, which isn't allowed.  redroofshelbyville.com actually forwards to https://shelbyville.redroof.com/

 

So when we get this resolved, be sure to always use the final URL, never a forwarding one. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Listings Suspended - Why?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@JoyHawkins oh yes, that makes sense. Thank you so much! I appreciate everything you've helped me with! I'll go ahead and take care of the Shelbyville URL right now. 

Business Listings Suspended - Why?

Top Contributor
# 7
Top Contributor

@Krysten P Both should be reinstated now! :)


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Listings Suspended - Why?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@JoyHawkins thank you for your assistance with that listing! We are having the same issue again with another one of our hotels. Do you think you could help us out?

 

https://business.google.com/manage/u/1/?hl=en#/edit/l/113521336621670446

Marked as Best Answer.
Solution
Accepted by topic author Krysten P
August

Business Listings Suspended - Why?

Top Contributor
# 9
Top Contributor

@Krysten P

 

To keep this organized, can you start a new thread and list the full details of the listing that got suspended (name, address, phone number, website)?

 

Let me know when you've done that and I can take a look. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Business Listings Suspended - Why?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭