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Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When trying to upload a logo the error "couldn't upload photo. photo must be jpg or png and at least 250 pixels tall or wide" appears, even though image matches the requirements. See screenScreenshot_29.jpgshot. 

Re: Bug Report: Unable to upload logo for GMB due to error, please hel

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Hello Caitlin,

Please check the File Properties of the image. The resolution of the image must be minimum 250x250

Say, for example, If your image is 600x200 - then it doesn't count - it should be 250 both ways.

Re: Bug Report: Unable to upload logo for GMB due to error, please hel

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hiya, Thanks for getting in touch but I've already tried that. I've uploaded multiple images of that size but still get the same error. Caitlin

Re: Bug Report: Unable to upload logo for GMB due to error, please hel

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
I had the same issue yesterday as well!

Re: Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Same issue here!

Re: Bug Report: Unable to upload logo for GMB due to error, please help!

Follower ✭ ✭ ✭
# 6
Follower ✭ ✭ ✭
Hi Caitlin,

I know how frustrating this can be.

A work around that i usually try is to add a bumper around the logo using Photoshop or Paint, making the image larger than the required size.

Hope this helps,

Lyndsey

Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

The answer is that GMB doesn't like Photoshop files ... take your file into another app, Preview on the Mac, and it'll get the 'meta data' right. It instantly worked for me.

Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I have this exact same problem and my images are sized at 1920x1280 which is larger than 250.. Something is wrong on google's end and they don't appear o be admitting to it.

Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I had the same issue while uploading the logo image.

Bug Report: Unable to upload logo for GMB due to error, please help!

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Perfect, did it in something other than Photoshop and Bingo. Cheers