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Bad review

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# 1
Visitor ✭ ✭ ✭

We have received two one star reviews from people that are not customers of ours.  We wonder if it might not be one of our competitors leaving the reviews.  Is there anything we can do?

1 Expert replyverified_user

Bad review

[ Edited ]
Top Contributor
# 2
Top Contributor

Unfortunately, I haven't seen business owners meet with much success when trying to dispute reviews, unless they swear, if they're abusive, or if the review is clearly for a business other than yours (if you're a cupcake shop, and it's an angry review about a plumbing debacle for example). I can imagine what it would look like to have humans make judgements on a case-by-case basis with hundreds of thousands (millions?) of business profiles globally... but I know it's still frustrating. If the reviews fit what I mentioned above, you can contact support through the follow:

 

Talk to a specialist

Facebook

Twitter

 

If not... you can still try, but it will likely be an exercise in frustration. 

 

A good strategy in the meantime, try and get new reviews to push the bad ones down. It can be a challenge directing people how to leave good reviews on Google. That's why I suggest using this tool to generate a review link for your business. Makes it much easier to direct people on how to leave you a review. Also, when leaving a response, keep in mind that your response isn't there to prove they're wrong or defend yourself. Your response is there to help establish who and what you're all about to the new customers reading the reviews. In other words, do something like this, not this

 

This is a big issue that will hopefully get some attention soon, one of the other TCs on this forum wrote an article about it recently. For what it's worth, I've been seeing some absolutely amazing advances in Google's AI division, and the company last month switched their official company directive from 'mobile first' to 'AI first'. Strange as it sounds, I'm actually pretty hopeful that review problems like this will have much better systems in place within the next two or three years, but for the meantime, this is what we've got. 

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