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Bad Review from Someone who isn't a customer

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, our business recently received a bad review from someone who isn't a customer. He told a long narrative about his negative experience with us, which is frustrating because we have never had him as a client. I reported the review as "off topic," because technically he wasn't violent/inappropriate and it wasn't a conflict of interest. I know that google does not like to get involved when it comes to "facts," but is there something else I can do to further explain to them that this person isn't even a client?

Bad Review from Someone who isn't a customer

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Ask them for proof of service, receipt or credit card reference. And offer to invstigate.


http://blumenthals.com/blog/2010/03/16/responding-to-negative-reviews-the-real-audience-is-your-pros...