I have a B&B listed on Google, with 47 reviews, all of them 5 stars. But Google displays an average of 4.7 with some 4 star reviews and 1 3-star review, but these less than 5-star reviews don't exist - or at least I can'r find them!
Particularly this part:
We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment.
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VP, Local Search at Sterling Sky