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B&B reviews

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# 1
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I have a B&B listed on Google, with 47 reviews, all of them 5 stars. But Google displays an average of 4.7 with some 4 star reviews and 1 3-star review, but these less than 5-star reviews don't exist - or at least I can'r find them!

1 Expert replyverified_user

Re: B&B reviews

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# 2
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Brian would you be willing to post the name of the business so we could take a look?
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
May 2016

Re: B&B reviews

Top Contributor
# 3
Top Contributor
Brian, this help doc attempts to explain what you are seeing - https://support.google.com/business/answer/4801187?hl=en

Particularly this part:

We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment.
Colan Nielsen, Google My Business Top Contributor
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