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Average star rating graphic has disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have 10 reviews showing but the star graphic (showing the avg) hasn't been showing up for several weeks.  For awhile, there was one gray star by the business name but it's gone now, too.  What happened to the gold stars?!!

 

Lakeview Village

9101 Park Street, Lenexa, KS  66215

913.888.1900

https://plus.google.com/b/109222962338081742307/109222962338081742307/about

 

Thank you.

 

1 Expert replyverified_user

Re: Average star rating graphic has disappeared

Top Contributor
# 2
Top Contributor

Hi @Lakeview V

 

And that is a very good question.

 

There was a worldwide bug yesterday, which may answer this, but i think yours is a separate issue.

 

I will forward onto the team to see if we can find an answer.  ( may be after weekend )



Tim Capper, Google My Business Top Contributor
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Re: Average star rating graphic has disappeared

J H
Visitor ✭ ✭ ✭
# 3
J H
Visitor ✭ ✭ ✭
Yes, we were affected by the bug but I was able to correct that with the instructions provided here.

The missing stars graphic happened several weeks ago. Thought it would be resolved in awhile but still missing.

Thank you for your help.

Re: Average star rating graphic has disappeared

Top Contributor
# 4
Top Contributor
The G team are looking into this.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Average star rating graphic has disappeared

J H
Visitor ✭ ✭ ✭
# 5
J H
Visitor ✭ ✭ ✭
Any updates on this issue? Our stars still aren't showing!

Thank you.

Re: Average star rating graphic has disappeared

Top Contributor
# 6
Top Contributor
I have not heard back yet. I'm guessing this bug is not a quick fix



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Average star rating graphic has disappeared

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
We now have 17 reviews and the stars still aren't showing. Updates?

Anyone else having this problem?

Re: Average star rating graphic has disappeared

J H
Visitor ✭ ✭ ✭
# 8
J H
Visitor ✭ ✭ ✭
Any updates on this? We now have even more reviews and still NO STARS.

Re: Average star rating graphic has disappeared

Top Contributor
# 9
Top Contributor
Very strange, I will chase up again



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership