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Average Star Rating - how long it will take to update?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

We have received some 5star rating from our customers. But there is no change in average rating. I have read this thread too. https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/Average-Star-Rating-how-long-to...

 

In this thread everyone saying, should wait up to 1 week. But we are waiting for more than 2 weeks. Please advise. Thanks in advance!

2 Expert replyverified_user

Average Star Rating - how long it will take to update?

Top Contributor
# 2
Top Contributor

Hi Karthik

 

I know it's been a few weeks since you posted here - is this still an issue for you or have you been able to resolve the problem?

 

If it is still an issue we'll need your business details (name, address, Maps listing) before we can help.


Priya Chandra, Google My Business Top Contributor
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Average Star Rating - how long it will take to update?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Priya,

Thanks for your reply. An issue is resolved. :)

Average Star Rating - how long it will take to update?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi,

 

I'm having the very same issue. I have 5 reviews, 4 five stars that were posted within the last week and 1 one star that was posted a few weeks ago. My average star rating remains at 1 and it's becoming increasingly frustrating knowing it's not a true representation of my company. Any help is appreciated. 

 

Thank you!

Average Star Rating - how long it will take to update?

Top Contributor
# 5
Top Contributor

Hi Scott,

 

Can you please start your own thread with your business details.

This allows us to keep the forum organised and gives you the attention you need.

This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

Thank you.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Average Star Rating - how long it will take to update?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello

I show there has been no reviews on my business but there is one star by my company name?

 

Average Star Rating - how long it will take to update?

Top Contributor
# 7
Top Contributor

@Kelly L

 

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps Link or GoogleSearch link

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Average Star Rating - how long it will take to update?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thank you, I believe you tagged the wrong Kelly L. You want this one: https://www.en.advertisercommunity.com/t5/user/viewprofilepage/user-id/1608179385