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Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, I'm the Owner of The Mailroom of Kentucky, When you Google my business it's states i"m in the Asian Market?  I'm not I'm in Woodhill Circle Plaza. it looks to me like an SEO company has edited their API to take over this address.  I've gone to my business portal and made edits that become live almost instantly but the Asian Market is still there. Can someone look into this plez and repair the API that is messed up! Thanks
API

1 Expert replyverified_user

Another business name is in front of my google listing

Top Contributor
# 2
Top Contributor

@Lenora C

 

the listing is a verified listing managed by somebody (I hope and suppose by you) is his/her dashboard

Can you please provide a screen grab showing the actual address specification in your  dashboard for "The Mailroom of Kentucky"

 

Here how to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

screen capture.jpgscreen capture3.jpgasianmarket.jpg

Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I know I have this listing pending it's due to the edits I"ve tried to remove the Asian Market who is in the same shopping plaza as I am, to no avail.  I have no control over their account only the mailrooms.  Yet they coming up on mine under this address. Someone made a blunder on this shopping center.  Can Google help to get this fixed I'm sure my other neighbors are dealing with the same thing. Someone sold this local business and I'm guessing it's YP.

Another business name is in front of my google listing

Top Contributor
# 5
Top Contributor

for me your second screen grab shows an invalid GoogleMaps address.

 

the address of the business should be just  the street address:

"1555 E New Circle Rd ...etc"

Guessing its triggered the pending

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Maybe so but the Asian Market is still  the issue here. I can control the rest.

Re: Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

See I can change  the address and pending is now gong but Asian Market is still in my address. I need a Google Admin to find this issue and fix the issue that is putting Asian Market in my address it is not in any of my settings I can assure you!

asian.jpg

Marked as Best Answer.
Solution
Accepted by topic author Lenora C
November 2016

Another business name is in front of my google listing

Top Contributor
# 8
Top Contributor

@Lenora C

 

contact business support to get this "located in" sorted out:

 

The best way to contact business support:
requesting a call back in order to talk to a specialist
this is the link to request a call back: https://goo.gl/ahhzl0
It works at their Phone Support Hours only:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thanks for that liink they are looking into the problem!

Another business name is in front of my google listing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

hello, I'm having an issue again and need to contact google to get this fixed.  Can you provide me a link I can get them to callme again please?  Thanks

The link above does not work like last time???