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Amending a google map listing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have had a great deal of trouble with our Google Maps listing (Preston More Level 1, 50 Spence Street, Cairns) . It has been integrated into a competitor’s listin (Preston Law at 15 Spence Street, Cairns)

 

With the similar name, clients are looking for us and being directed to our competitor.

Google Maps help has been very unhelpful to date. In view of the impact to our business, is it at all possible to obtain assistance in this regard. We will be relocating from 23 December, is it possible to unmerge our listings so that our clients are directed to us. I also note that our reviews have been applied to their listing.

 

I would be grateful for any assistance you could provide.

1 Expert replyverified_user

Amending a google map listing.

Top Contributor
# 2
Top Contributor

Hi Les

 

Can you provide a screenshot of your GMB dashboard please showing the details of your business listing.


Also can you provide screenshots of the reviews that you believe pertain to your business.

 

Thanks.


Priya Chandra, Google My Business Top Contributor
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Re: Amending a google map listing.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Priya,

I am so grateful for your assistance, thank you. I was made aware of the
matter by a client so I do not know when it occurred or even how Google
merged the two.


I was told that I needed to go through the verification process with a
postcard again, although we do not have a mail service to our location.

The screen shot for the listing, from last week is as below:





The Current Screenshot of the page is as below:





And the reviews are those pictured below:





The ones from my father also Les Preston) and a client (Ms. Cabrita)

I seem to recall another review but I cannot see it on there.

Thank you again Priya for your assistance.





Yours faithfully,



*Les Preston*

Principal



*G.L. Prior & Associates* wishes to advise our valued clients and
colleagues that our offices will be closed from *1700 Friday, 23rd December*
and will reopen on *Monday, 16th January*



Les and the team at G.L. Prior & Associates would like to extend to Clients
and Colleagues our wishes of a Merry and Blessed Christmas and a safe and
prosperous New Year.



Laudetur Iesus Christus!

*G. L. Prior & Associates*

*SOLICITORS*
Malanda Arcade

22 James Street
P.O. Box 74

Malanda Q. 4885
Phone: 07 4096 5422 | Facsimile: 07 4214 5287

malanda@pmlaw.com.au



*Liability Limited by a scheme approved under Professional Indemnity
Legislation*



*WARNING:* The information contained in this e-mail communication is
confidential and may be subject to legal professional privilege. If you
have received this e-mail by mistake you must inform us immediately by
return e-mail, delete the e-mail and destroy any hard copy of same. You
must not disclose or use any of the information contained in this e-mail in
any way.

We recommend that you scan this e-mail and any attachments for viruses
before opening. G. L. Prior & Associates does not accept any liability for
any loss or damage incurred directly or indirectly from opening this e-mail
or any attachments to it.

Amending a google map listing.

Top Contributor
# 4
Top Contributor

Hi Les

 

Unfortunately the screenshots did not make it through - it looks like you replied via email which is probably why. You'll need to physically add them by going to the forum thread itself. 


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
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Amending a google map listing.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am sorry Priya, I cannot seem to attach the images. I am very new to forums.

L.P.

Re: Amending a google map listing.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

1.jpgDashboard 12.pngDashboard 2 showing after I requested the postcard to veryify listing. I note that it had been verified about two years ago.review 1.pngReview 1review 2.pngReview 2

Re: Amending a google map listing.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

1.jpgDashboard 1 - Taken last week2.pngDashboard now after requesting verification postcard. Location was verified in September 2014review 1.pngReviews 1review 2.pngReviews 2