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All of a sudden my picture for Google My Business displays someone else picture that has my name

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# 1
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It is very scary that all of sudden you can be stripped of you identity.  GMB ask for my profile pics but then displays someone else picture that has my same name, what can I do directly to change this, Please Please help !!  thank

 

 

Frank Marciano Attorney At Law

86 Hudson Street, Hoboken NJ

201 656 1000

https://plus.google.com/u/0/+FrankMarciano

1 Expert replyverified_user

Re: All of a sudden my picture for Google My Business displays someone else picture that has my name

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Frank

I see what you're describing - this image is from a real estate agent in the area.

This is not something we can fix here in the forum, but I do have a course of action for you.

When you search for your business by name, you'll see the display on the right hand side of the screen with the wrong photo. That area is called the Knowledge Graph (KG).
Below the KG in italic grey text you'll see "feedback".
Click on it and you'll see "pencils" pop up on the images and the text. Click the pencil on the realtor's photo and you'll be able to report why that photo is incorrect, which website where the image is, and it does not accurately represent your business.
It could be days or weeks before you see any changes, hopefully the former.
If it's longer than a few weeks, try contacting Google support. Given this isn't directly part of the Google My Business product, the best they will probably be able to do is escalate it internally.

GMB contact links
https://twitter.com/googlemybiz/
https://www.facebook.com/googlemybusiness/
https://support.google.com/business/contactflow/


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Margaret O · Google My Business Top Contributor

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