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Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business address is wrongly listed in the My Business page. Each time I edit to correct, it I get an email confirming the correction but the thing just never gets updated on the my business page or when our company is searched. The page is a verified page.

 

Our correct address is:

424 Mastermind 1,

Royal Palms Estate, Aarey Colony, Goregaon East,

Mumbai, Maharashtra 400065

 

The wrong address is:

Mastermind IV, Royal Palms Estate, Aarey Colony, Goregaon, Mumbai, Maharashtra 400065

 

Can someone from Google please correct this? Mastermind 1 and Mastermind IV are two different buildings.

 

1 Expert replyverified_user

Re: Address change not reflecting in Map and My business page

Top Contributor
# 2
Top Contributor
at the wrong address are several businesses listed.
Whats your business in question?
Are you aware not having specified some of your most important business details as there are name, website and phone number?

And please note:
we are here a peer to peer forum of users to give you appropriate advice-
But we are not able to correct things
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,
Thank you for your response. The business is 'Evolvatec Inc'
Below are screenshots of what appears on the right side of a search, as well as what appears on the my business page and map. I've circled the wrong address in pink. I've edited this several times from the My business page since it is a verified business, but the address changes don't reflect. Name, address and phone are already specified.

Thanks, I appreciate any help.

 

ev-search.jpgev-mybusiness.jpgev-mybusiness2.jpgev-map.jpg

Re: Address change not reflecting in Map and My business page

Top Contributor
# 4
Top Contributor

ok @Satyajit K

 

You now provided four helpful screen captures (two of them from your dashbaord)

 

Why can't you change the address specification in the view of the third of all screen captures?

What exactly happens trying this?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Satyajit,
Sometime Google Maps unable to find the exact location where you can edit your marker location through Dashboard. And then change the location from Mastermind IV to Mastermind 1.
It may take 2-3 days time to reflect or may ask for re-verification. Can also discuss with Google My Business team directly through "Contact Us" tab (top right corner) at https://support.google.com/business/answer/3038177?hl=en.
Hope it will work.

Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
@Helmut,
I have tried editing using the My business page edit link. It saves the new address, but not reflecting online. Even after many days of waiting, it still shows wrong address.


Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

 @Rajeev, thanks.. tried to edit from different places and I also get an email confirming the change.. but I just never see the change online. Please see screenshot of confirmation email, however wrong address is still showing up online.

 

It's been over a month now and I have edited it a half dozen times atleast.

 

address-issue.jpg

Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Satyajit,
Thanks for sharing the screenshot. I would suggest to edit business details through GMB dashboard only. However, please call the support team directly to solve your issue faster. https://support.google.com/business/answer/3038177?hl=en

Re: Address change not reflecting in Map and My business page

Top Contributor
# 9
Top Contributor

@Satyajit K

 

After having edited the address in your dashboard to the mastermind I address what does the "third screenshot' now look like 

 

Please show me the new view of the page in its edit mode.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Address change not reflecting in Map and My business page

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@Helmut, here's the screenshot after edit.

3rdscreen.jpg