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Adding Google My Business Location Redirects to Support Page

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# 1
Visitor ✭ ✭ ✭

I am unable to add a new location. When I go to add a location, it shows the map temporarily, then a second later redirects to the google support page. I've included a screen recording to show what happens: http://screencast-o-matic.com/watch/cbnDbq6lov

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Re: Adding Google My Business Location Redirects to Support Page

Top Contributor
# 2
Top Contributor

Hi @Marketing O

 

I cannot open that screencast, waited for 5 minutes, gave up.

 

Are you adding via the dashboard >> https://business.google.com/manage/

 

Is there still an issue ?



Tim Capper, Google My Business Top Contributor
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Adding Google My Business Location Redirects to Support Page

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Tim Capper,

 

This is happening to other people as well. It appears to be a recent bug. See this post: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/My-business-keeps-redirecting-m...

Also see this gif showing exactly what is happening to us: http://i.imgur.com/IxEzs7v.gifv

Adding Google My Business Location Redirects to Support Page

Top Contributor
# 4
Top Contributor

@Marketing O
You don't seem to be alone in this.  Am escalating.  
Would you mind hopping over to this thread and adding in your info?

 

https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/My-business-keeps-redirecting-m...

 


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Margaret O · Google My Business Top Contributor

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Adding Google My Business Location Redirects to Support Page

Visitor ✭ ✭ ✭
# 5
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Thanks @MargaretO - I've added to that thread. Sorry about the screencast @Tim Capper, here is a YouTube video of my problem: https://www.youtube.com/watch?v=wfCutxLdCEM

Re: Adding Google My Business Location Redirects to Support Page

Top Contributor
# 6
Top Contributor

Hi @Marketing OFL & @Anthony M

 

It looks like @MargaretO has escalated already. Thanks for the new image.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Adding Google My Business Location Redirects to Support Page

Top Contributor
# 7
Top Contributor

Hi @Marketing OFL, @anthony m,

 

Do either of you run gSuite?
Check to see if your admin has turned off G+. If so, that's what appears to be causing the problem.  If your administrator turns that back on the problem should go away.
There is something coming in the pipeline which will change the bad behaviour; unfortunately no timeline.  


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Margaret O · Google My Business Top Contributor

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Adding Google My Business Location Redirects to Support Page

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# 8
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Hi Margaret0,

 

I have turned G+ from my admin account, but it still keep redirecting me on to support page, can you please help ?

Adding Google My Business Location Redirects to Support Page

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Dear Tim,

 

I have turned G+ on, but it still kepps redirecting me to Support page

Adding Google My Business Location Redirects to Support Page

[ Edited ]
Top Contributor
# 10
Top Contributor

Hi @Ерлан Д

Can escalate this again, just one detail first.

Is the email you're using on this forum the same as the one you're attempting to use for the listing?

 


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Margaret O · Google My Business Top Contributor

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