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Account suspended and I cant figure out how it happened or how to reinstate it

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# 1
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Pousada do Capão

Rua da Nascente, 550

São Gonçalo do Rio das Pedras, Serro   (MG)

39153-000  Brasil

55 (31) 3541-6068

www,pousadacapao.com

 

Somehow my original listing has been suspended and there is a new unpublished listing with an erroneous address (Paracatu) that appears on Google when you search for the pousada in São Gonçalo. It aappears on the right hand side with link to website, a map, reviews, photos, etc. but the address is in the wrong city and cep code and potential guests are beginning to get confused.

I don not know how this second account got out there and I cannot figure out how to get rid of it and reactivate the original one. I appreciate whatever help anyone can give me with this issue. Thanks in advance. Peter

1 Expert replyverified_user

Account suspended and I cant figure out how it happened or how to reinstate it

Top Contributor
# 2
Top Contributor

Hi,

 

Please use this information to learn more the guidelines for representing a business on Google. 


Once you understand all of that info and your business listing qualifies, you can use this information to submit a reinstatement request to the GMB team. 

 

If you still need assistance after that, please contact support:

 

Kind Regards,

 

James 

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