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A former employee left bad review

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# 1
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A disgruntled employee has left a negative review. I understand it has to be flagged for review, but I can't figure out how to flag the review. I've already responded with a very cordial message indicating it was from a previous employee but the negative rating is dropping our average rating which is not okay and damning to a small business. How do I flag this so it can be reviewed appropriately? and immediately?