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9/16/2016 You removed 17 legitimate reviews.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=vector%20automotive

 

I understand you use some type of filter algorithm but this is a false positive. Any reasonable amount of dilligence will show real clients leaving geniune feedback. We have one fake review which you did not remove and it's someone that left no text and gave us a 1 star, with a google+ page created the same day and no content.

 

Please advise.

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Vector A
September 2016

Re: 9/16/2016 You removed 17 legitimate reviews.

Top Contributor
# 2
Top Contributor

Hi @Vector A

 

All I can suggest is for you to raise the issue with Business Support:

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

Obvious Reasons:

 

Reviewer deleted their review

Reviewer deleted their account

 

Not so Obvious:

 

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Vector A
September 2016

Re: 9/16/2016 You removed 17 legitimate reviews.

Top Contributor
# 2
Top Contributor

Hi @Vector A

 

All I can suggest is for you to raise the issue with Business Support:

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

Obvious Reasons:

 

Reviewer deleted their review

Reviewer deleted their account

 

Not so Obvious:

 

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: 9/16/2016 You removed 17 legitimate reviews.

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
I agree with Tim, in particular...

"The person wrote the review from the same computer/IP Address that you sign into to manage your local listing"

When the review filter(s) was first implemented, the hardest hit industry was car dealers.

Re: 9/16/2016 You removed 17 legitimate reviews.

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

None of those apply. We have a large number of reviews on all of the other portals. Cars.com, Autotrader.com, Yelp, Edmunds, etc..
I know better than to allow clients to do reviews from our location, we do send out a mailer that has a link to our reviews so some of the review are likely initiated this way but i would guess 10% or less.(We don't see a huge uptick in reviews after the mailer)

This is very frustrating. The reviews were earned and that's a lot of blood, sweat, and tears just vanished over a poorly coded filter.

 

I appreciate the help. Apologies for venting my frustrations here.

Re: 9/16/2016 You removed 17 legitimate reviews.

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
I can appreciate your frustration. It's not uncommon for Google to adjust/test the review filter(s). It is possible they might simply reappear (someday). As you seem to be aware, this is a mainly automated process.

I assume that you offer no incentives for leaving a review.

I also suggest you contact Business Support and ask they submit a case, though I wouldn't hold out a tremendous amount of hope.

Unfortunately there is nothing we're able to do for you here.

Re: 9/16/2016 You removed 17 legitimate reviews.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I contacted support as recommended. It seems like I'm getting somewhere. The assistance is much appreciated.