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24 hour emergency services

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our business uses the office hours function to list when our office is fully staffed with estimators, accounting, etc. However, we do answer our phones 24 hours a day and provide emergency service 24 hours a day. It seems that we might be missing customers who are searching for a professional to handle their emergency at 6:30pm (when our office is not fully staffed)

 

How can we have two sets of open hours show up for each day?

 

Franklin Heating and Refrigeration

4802 Hendron Road, Groveport, OH 43125

(614) 836-9119

 

2 Expert replyverified_user

Re: 24 hour emergency services

Top Contributor
# 2
Top Contributor

Hi @Maria M

 

If it is open 24hrs, you can just set it as 24hrs with 00:00 - 00:00

 

Or you can set 2 sets of hours as I have shown in screenshot.

 

By using the Add More Hours

 

screenshot-business.google.com 2016-06-30 17-10-44.png



Tim Capper, Google My Business Top Contributor
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Re: 24 hour emergency services

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hmmm... I have the same question. That seems awfully confusing to try to read those and understand that they mean 24/7. Couldn't you offer a "Open 24/7" option? For some of us that is a really key point of difference for our business.

Re: 24 hour emergency services

Top Contributor
# 4
Top Contributor

Hi @Barb P

 

24 hrs is just setting the time 00:00 - 00:00

 

Mon:  00:00 - 00:00

 

The above user wanted to set different times for the same day



Tim Capper, Google My Business Top Contributor
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Re: 24 hour emergency services

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I don't have the option for 00:00 - 00:00, just 12:00am - 12:00pm, for example. Also, 00:00-00:00 sounds like you're never open, so that doesn't really convey open 24/7 either, in my opinion.

Re: 24 hour emergency services

Top Contributor
# 6
Top Contributor
If you are open 24 hours, enter 12:00am–12:00am.
Colan Nielsen, Google My Business Top Contributor
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Re: 24 hour emergency services

Top Contributor
# 7
Top Contributor

Thats odd, 24hrs is fine like that in UK business pages and also stated format for bulk management.

 

I might get them to re look at versions and have 1 format.



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: 24 hour emergency services

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks both! :) And yes, I'll enter 12:00am - 12:00am for now :)

Re: 24 hour emergency services

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Agreed

This would be a great help

 

matthew

brookhaven locksmiths

ny 

 

24 hour emergency services

[ Edited ]
Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

This thread is about a year old, but just curious to get Top Contributor insights again that are current: do you still think it's fine to list a business as open 24 hours if they answer their phones 24 hours, but are only physically staffed during daytime hours (eg, 8:00am - 5:00pm)?  I just want to make sure that listings don't get suspended, and the Guidelines aren't totally clear about this situation.