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24/7 but with staffed hours, How do we make that clear?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm an intern at a 24/7 gym. However, we are not staffed 24/7. Is there some way for us to clarify that we are open 24 hours. but only staffed for specific hours under the "Hours" section of the business page?

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Re: 24/7 but with staffed hours, How do we make that clear?

Top Contributor
# 2
Top Contributor
Noah,

Just to clarify - how can people get into the gym when no one is there?

Joy Hawkins, Google My Business Top Contributor
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Re: 24/7 but with staffed hours, How do we make that clear?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Members are provided with a key card that they can use to get in.
Marked as Best Answer.
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Accepted by topic author Noah B
November 2015

Re: 24/7 but with staffed hours, How do we make that clear?

Top Contributor
# 4
Top Contributor

My thought is that it's better for consumers if you list yourself as open 24-hours. Otherwise it's just going to be extremely confusing. I can't imagine that Google would advise you to do something that would be confusing to their users. Normally businesses that abuse this rule are using a call center or something.  I will double-check with them but my advice is list yourself as open 24 hrs.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: 24/7 but with staffed hours, How do we make that clear?

Top Contributor
# 5
Top Contributor
There is no easy way to do what you want.

Since you are open 24/7 it makes no sense to set your hours to the hours for the staffed periods only.

Google's standard advice in this matter would be to add the extra detail to your description. However no one can easily read that information as it does not appear in areas that users go to.

Your only choice is to pick one or the other set of hours (Either the staffed ones or the not staffed ones) as the hours tool does not allow the granularity that you are looking for.

Re: 24/7 but with staffed hours, How do we make that clear?

Top Contributor
# 6
Top Contributor
Not related to the question, but something that has me interested.

Does your business liability insurance allow customers to use equipment without staff around ? How about health and safety regulations, do they allow it ?



Tim Capper, Google My Business Top Contributor
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