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2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello - I am really having an issues solving this.

 

The problem: I have two brokers that work at one business location. 1 broker already has the business setup in their name and when you google their name, the business information comes up from google+ my business. After posting on here asking how to setup the 2nd broker for the same business and same location, an expert responded saying do the same thing I did for the first broker. When I did that, the business location is now marked as a duplicate. So now I still have the issue of how do I set up 2 brokers at the same business location so their information and picture come up when googled? AND how do I now fix the issue that the business is now marked as a duplicate under the 2nd broker? Do I mark the location as closed and re-try? This has been quite the complicated experience.

1 Expert replyverified_user

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Anyone have any ideas?

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Top Contributor
# 3
Top Contributor

do have both listings the same phone numbers and what are the names specified for both listings?

Are you aware the chapter about "Chains, departments, and individual practitioners" on their "Guidelines for representing your business on Google"?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

They have different names and phone numbers:

 

Cara Mengali - Guild Mortgage

530-753-8980

 

Scott McLallen - Guild Mortgage

530-406-7200

 

Both have the same address. The Cara Mengali listing works perfectly fine. But Scott's is now locked as a duplicate.

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Top Contributor
# 5
Top Contributor

I'm not sure what you refer to as having "their own pictures"

 

In case you refer to having each an own "Place Label"

 please read this article:https://support.google.com/business/answer/6056435?hl=en

 

If not talking about "Place Label" please elaborate yoour question.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

We need each of their pictures to come up when their name is searched on Google. For example, Cara has her picture set as her profile picture for her business listing. When you search "Cara Mengali" on Google, her picture and the business information from the listing appear. It works exactly how we want it to. I set up Scott's the same way I did for Cara, as was stated in a previous thread on this forum, but it was marked as a duplicated business page. So I need to know how to make Scott's listing not a duplicated and work just as Cara's did. The listings are for the same address, but different business names and phone numbers.

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Top Contributor
# 7
Top Contributor

despite of the fact their  guide lines allow having different GMB listings for different  agents or practitioners of a certain brand it could be that due to some changes in their  algos they identify the listing for Scott as a duplicate of Cara's listing because of the same "Guild Mortgage"

 

I would try too create Scotss listing without "Guild Mortgage" to see it works then or not.

Depending on tehe results we have to escalate the matter to Google

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

We definitely need both to say Guild Mortgage since that is the company that runs the branch. Can we escalate to Google to try to get this resolved please?

2 Brokers at one business location - How do I set it up so they both brokers have their own pictures

Top Contributor
# 9
Top Contributor

sure: contact your self Business Support 


The best way to contact business support:request a call back = Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile