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1* rating from unknown person (not a client) no review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Helle there,

I just got a 1 star review from someone who I can't identify as a client (we rent holiday homes and he is not on the guestlist ever!)

Without any review why he gave a 1* rating.

What can I do.

I can't contact the reviewer, don't know who he is So I can't ask him why he did this?

Maybe he is wrong and went to a nearby place which is not mine.

I also can't flag the review somehow..

Who can help me here?

1 Expert replyverified_user

Re: 1* rating from unknown person (not a client) no review

Top Contributor
# 2
Top Contributor
frankly said:
don't waste your time.
The only reasonable option would be posting a response to the empty reveiw as "owner" making clear the reviewer is not to find as a client in your records.
But I personally wouldn't even do this.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: 1* rating from unknown person (not a client) no review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
So Google allows non correct reviews and they don;t care?
Is this allowed by law? I should be able to complaint. I'm a holiday home so I know exactly who was my client and who is not.
I even don't see the flag sign next to my review?
But thanks for your response btw,

Patrick