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We were unable to authorize a payment on your credit card | AdWords FAQs

“We were unable to authorize a payment on your credit card."

 

If you’re seeing this error message in your AdWords accounts, read on to find out what this message means and the steps you can take to resolve this.

 

What does this message mean?

 

If you see an alert in your account that AdWords was unable to authorize a payment on your credit or debit card, then we were likely unable to authorize or charge the card due to a reason on your credit card company or bank’s end, or due to a mistake in the credit card information you’ve entered.

 

Keep in mind that declined or failed payments are due to a difficulty on your credit card company’s or bank’s side, not Google’s. As such, the AdWords Support team is not able to help with declined payments or credit card authorization.



What’s the solution?

 

In some cases, you may be able to find the reason for the error within your AdWords account. Click on the gear icon in the top right corner of your account, then go to Billing. If your payment has been declined, you’ll find the decline details, including the reason, if available.

 

It’s also a good idea to double check the card number and expiration info you entered when adding the card to your account. To review this information, click on the gear icon in the top right of your account, then click on Payment methods in the menu on the left side of the page. Click Edit to update this information, if needed.

 

If you are still unsure why the payment was not completed, you will need to contact your credit card company or bank.

 


Read the complete guide to resolving a credit card or debit card decline and get your ads running again by visiting the AdWords Help Center.

 

Have a different question? Post to the community.

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