How to Regain Access to Your Google My Business Listing
Many business owners have encountered this scenario: you look up your Google My Business listing because you’re ready to start putting it to work, and then you realize, “Uh-oh… I have no idea how to access my listing!” These unfortunate and frustrating situations can come about in two ways:
- Someone else claimed the listing.
- You do not know the email associated with the listing.
If someone else has claimed your Google My Business listing, you’ll need to find out who owns it and submit a transfer ownership request.
Why you want control of your MAP listing?
- Ability to respond to reviews
- Can set your business hours
- Can make sure your name address and phone number are correct
- Have control over posting to your Google my business G+ page
- Prevent your listing from being stolen
- Ensure you're in NAP Is the same as other citations like booking.com,Travelocity etc..
Follow these tips to get started regaining access to your GMB listing.
Step One: Reach Out To People
First, it is very common that people have multiple Google accounts. Additionally, not everybody remembers who was helping them with marketing efforts especially if the listing was created years ago.
Check all of your personal and Business Google accounts at Business.Google.com and verify that your listing does not appear. Tthen talk to your current/former employees as well as any agency vendors that may have needed to access or create something for local marketing. If any of these people have control of the listing then have them transfer the listing ownership over to you.
Using the information provided on Google Maps, call the business and see if you can find out who verified the listing.
Step Two: Follow Google’s Instructions
Follow these steps to create a message to the current listing owner:
- Navigate to Google My Business.
- Sign into Google using the account you use to manage your business.
- Search for your business using its name and address.
- Enter the name or address of your business and select your business from the drop-down menu.
- When you choose your business, you’ll see a dialogue box letting you know that someone else has verified the business. Click Request ownership.
Click Report a problem if you only want to update this listing’s information on Google, such as an incorrect street address or phone number.
Note: At this point, you may have a chance to recover the listing. Once you click to report a problem If you recognize the email address pattern from the previous step then select yes I forgot my username and password And continue until you reach the reset password page. At this point entering the potential email address and if you're lucky you're correct and you can transfer it to yourself.
Fill out the form. You have the option to include a message to the current owner to contact you directly with questions include:
- Who you are
- How you are related to the business
- Why you need to manage the listing
- Where they can get more information
- What you need them to do
- How they can contact you
You will end up seeing something like this:
7. The current listing owner will receive an email asking them to get in touch with you, and you’ll receive a confirmation email. Allow a full 7 days for the current listing owner to respond to your request. If you don’t hear back after 7 days, contact support by replying to the confirmation email. Alternatively, you can have Google contact you via phone and they can help speed up the process.
Claiming your Google My Business (GMB) listing is an imperative for any business. Hopefully, this guide will help you through the frustration that many are facing when it come to gaining control of your business listing.
A Google Plus/Google My Business marketing maven, experienced veteran in SEO and social since 1994. Co-founder of Steady Demand which works with agencies and businesses to find engagement and develop content for Social Media. Ben has a passion working with businesses, helping them solve the most complex of issues in Internet Marketing and Local Social/SEO. Ben is a featured author at the Local Search Forum, Co-Owner of Local Search Dynamics G+ Community and is always available to help.
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