Google AdWords Payments: Did Your Credit Card Decline?
Firstly I'll touch on the reasons for credit card declines. The most common reason given by banks is that there aren't any funds remaining in the card. However there might be scenarios where you’ll usually see a no reason given against the line item. In these cases, historically, we know that the decline could be due to any of the following reasons (mentioned the most common ones below).
- If there is a communication error between your bank and processors
- If there is a limit to the maximum amount for a single charge or number of times the card can be charged in a day- Most credit card companies put a limit to protect your card from fraudulent charges.
- If the card can be billed for international transactions
The other reasons can be found here.
One important thing to note here is that we at Google aren’t able to exactly point out the reason for decline, as Google doesn’t decline any payments. That is why whenever you may have written in to us; you would have noticed that we always request you to contact your bank to know the reason.
So what to do if your card declines?
- Contact your bank/credit card company to know the reason for decline.
- Update the credit card on file once contacted the bank (For automatic payments- once this is done, our system will charge you within 24 hours automatically).
Also do keep in mind that if on automatic payments, always re-enable your credit card, instead of making a manual payment. This is so since making a manual payment may not lead to your ads starting, however a successful re-enabling of the card will definitely reduce the downtime of ads.
Hope this post will help reduce the time your ads go offline due to credit card declines. Remember the 3 step rule: Contact bank > Re-enable card > Ads up and running!
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