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3.4K members online now
Welcome to the Official Google My Business Community
Find optimization tips and how-to guides written by the Google team and other experts
Community Manager

Check out our most frequently asked questions!

Hi there!


We’re happy to have you in the Community and appreciate your voice! We've compiled a few FAQs that we see in the community and hope you'll find them useful. Please feel free to suggest new FAQs for us to add -- We're here to help.


When you’re starting out, you may want answers to the basics, such as: “How much does it cost to use Google My Business?” – the answer is it’s all free! If anyone ever asks you for money to manage a Google My Business listing, they are not affiliated with Google. Check out our help center article on Working with third parties before signing up with one.


You may also be wondering: “Do I need Google My Business if I already have a website?” Google My Business complements your existing website by giving your business a public identity and presence with a listing on Google. The information that you provide about your business appears on Google Search and Maps.


Tip! If you don’t have a website yet, you can create one for free. It only takes about 15 minutes --  learn more here.


“How do I sign up and get verified?”  To sign up, go to and enter your business name in the first field. As you type, suggestions for possible matches will appear. If you see your business, select it from the suggestions. Complete the rest of the fields with your business information, then click Continue. You may see a potential matching business suggested to you. If this is your business, click it. If it’s not your business, click Keep the information I entered. Our most offered verification method is postcard but don’t worry, if you don’t receive it in 14 days you can contact our verification team for help.


“How do I find my business online once I’m verified?” Good question! When editing your business page, look for 'Your business is live on Google' and you’ll see that we’ve added direct links to view your listing on Search and Maps. You can also search for your business using the business name and address.



Also, as you log into your account, card view, click on "View location". This will lead you to its live results & position on Search. Note: It may take a few days for a newly created page to populate in Search/Maps.


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“How do I flag inappropriate reviews?” First, make sure it violates our review guidelines then follow the steps in our help center. Same applies for photos, if you need to flag an inappropriate photo, follow the steps in our help center.


As always, feel free to request new article topics or FAQs in the comment section below.

about Marissa Nordahl

I have worked on Google My Business since 2013 and joined the community team in 2016. I truly enjoy helping business owners and am thankful to have such an awesome group of Top Contributors and Rising Stars who share in that as well. We are here to help so please - ask away!

Rupert W
August 2017

Hi Marissa, just a couple of notes..... 


The link in the twitter post promoting this article results in an 'invalid parameters' error.Screen Shot 2017-08-17 at 19.54.47.pngWhile Logged In!



Screen Shot 2017-08-17 at 19.52.59.pngNot Logged in

While trying to find out where the actual article referred to was, I stumbled upon 'additional support options' page:

Where I noticed a 'sandbox' link, which also 404's. It would also look a little better if capitalisation was applied in the link, to make it look less like goog-leads, the G+ custom URL does have this capitalisation after all...  


Screen Shot 2017-08-17 at 19.59.11.pngand.... Sandbox links that 404....



Marissa_GMB Community Manager
August 2017
@Rupert W Thanks for letting us know! We've updated the link on our social channels and appreciate your report! For the other issue you reported, thanks for flagging! We'll work on updating that as well. Thanks again! Marissa
Bharat K
August 2017

i m new here but enjoy helping other people thanks gooogle makeing the place.

Sarah B
August 2017

Hi Marissa, I am just wondering how i use bolt text when creating posts to go on my page.  I've tried control control B and other variations with no joy.  I am not sure if i am perhaps missing something as when i look at the other ads, they seem to have a header wheras i cant seem to add a header? 


Many thanks 

Sarah B

mani m
August 2017

hii This is ankita  i am creating a businees page in our business but i didnt recived postcard so peding my verification details so please mend me verification con on my mobile no 

Jean H
August 2017

Greetings community....I need to add that I can be open on Saturdays by appointment.  I have seen this option on other businesses and was shocked that It's not an option now.  Please advice.

Katie G
August 2017

How can I correct wrong address directions for our business.

I have submitted online "feedback" but there have been no corrections.

We are in a rural area and our visitors are getting stuck in a dry creekbed requiring towing.

This is not good...  :-(

admin w
August 2017

How do I can get verified my business through Phone verification, In Dubai, Post box number is mandatory to get post cards. But google not accepting PO BOX numbers in address.
I have applied 20 days before for PIN request, but still i didnt get. Please provide Telephone vrification numbers to contact google my business team.

rahid m
August 2017

Hey there im a business owner of TOPLINE AUTO SALES NASHVILLE

ADDRESS Adress is 3403 Nolensville Pike Nashville, TN 37211 

it says Your listing has been suspended due to quality is there anything i can do or provide you with more info maybe you can help me please.

kaan y
August - last edited September