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Removed UID : Real Time no longer works

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

To track users across multiple devices we included uid in our analytics request. We have since then removed uid and noticed that real time data no longer works.

 
 
Any ideas ?
 
1 Expert replyverified_user

Re: Removed UID : Real Time no longer works

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Ameba,

It is normal that your RTD is not working if the user is not loged into your site. User ID unlike client ID requires the visitor to login so it can track cross device. User id feature works well only for logged in users. Since not all users log in first before they visit your website this feature may nit be a fit for your site. If your visitors do login your site then you may want to look at stiching rogether user ID with client ID.

Through user id feature you can not track users and their activity from the very first time they visited your website and before they decided to sign up and login. Thus you would still not be able to track a large portion of the users’ conversion journey or RTD.

Hope this helps!