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phantom negative keyword preventing ads from showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a negative keyword preventing bids on ad space for a client of mine for a keyword we want to bid on [shed].  I have checked the account on a campaign and adgroup level and the word [shed] does not appear anywhere on the list (nor does any it in any other campaigns) we are running.

 

I have removed all negative keywords and this does not fix the problem.  any suggestions would be awesome.

 

1 Expert replyverified_user

phantom negative keyword preventing ads from showing

Top Contributor
# 2
Top Contributor

Could it be in a shared list? These aren't obvious, as you need to click on a tab at the far right of the Negative Keywords section.