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how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recieved a message my ads were about to expire. went to ad adwords but received message I couldn't edit that ad there. went to adwords express and can't find where to edit end date

2 Expert replyverified_user

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

same issue. Any help?

Re: how do i change end date of adwords express ad

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Im having the same issue. Help?

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I am also having the same issue. Any answers yet?

Re: how do i change end date of adwords express ad

Top Contributor
# 5
Top Contributor

Hi folks, it seems pretty clear that something is amiss here so please use this one thread to post in and follow while we try and sort this out.  Can anyone answer the following:

 

1.  Are you sure you're using the Express interface, not the full Adwords interface.

2.  Are you able to see the end date setting?

3.  If so, what error message do you see when you try to make a change?

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Answers to your questions

 

1) The email directed me to the Adwords interface. I could see my campaign and end date in this interface.

 

2) In the Express interface I could NOT find the end date setting.

 

3) The error message says "This campaign and its contents cannot be modified in AdWords" This error message comes up  in the Adwords interface when trying to change the date as instructed in the email.

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Also, I got the email that I need to extend my Adwords campaign twice today... It seems like I am being notified alot about this.

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I am having the same issue.

 

The email notification mentions only adwords, and not adwords express. As far as I know I only have an adwords express campaign. And like the others extending the end date in the adwords interface results in an error, and I cannot find a setting for end date in the adwords express interface.

 

Re: how do i change end date of adwords express ad

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Yes that is the exact situation I am in.

Re: how do i change end date of adwords express ad

Top Contributor
# 10
Top Contributor

Hi cservice, that's very useful, thank you, we now know exactly where we are.

 

Can you (or anyone) say if your Ads have actually stopped serving?  Do you think it's possible the warning email is incorrect in light of the help file below:

 

http://support.google.com/adwords/express/bin/answer.py?hl=en&answer=2886455

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits