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google adwords editor 11 - Account download error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi all!

 

 Since weeks, I've problems to download one of my accounts in the new Editor. When the program started to download that account, in less than one minute appears a new window which said that Google_Adwords_editor.exe stops working, and It's impossible to download beacause always happend that error.

 

 It only happens with one of my accounts, with the rest I can work and download without any problem. I've deleted the Editor programm and download it again but that error stills running.

 

 Could anyone help me?

 

 Thanks,

 

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1 Expert replyverified_user

Re: google adwords editor 11 - Account download error

Google Employee
# 2
Google Employee
Could you please submit the form here:

https://support.google.com/adwords/editor/contact/awe_gen

In particular, mention the ID or login for the account you have trouble downloading.

Re: google adwords editor 11 - Account download error

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for your reply. I've just done the form in that web page with the ID. I hope that error would be fixxed asap.

Kind regards,

Patricia