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call forward extension?

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi Team , 

In google Adwords account for India the Call forwarding option can we used and what is the general difference between call forwarding and call extension. 

 

 

 

Thanks & Regards, 

Rishi 

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author rishi a
September 2015

Re: call forward extension?

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭
Hi RIshi,

Google forwarding numbers offering details like call duration, call start and end time, caller area code, and whether the call was connected.

Where simple Call Extension only track how many time user click to call your business and can't provide details like call duration, start and end time etc.

In term of analysis Google forwarding no. provide more detail but unfortunately its only available in specific countries.

Check out the bellow links for more details;

https://support.google.com/adwords/answer/2454052?hl=en
https://support.google.com/adwords/answer/2453991?hl=en

Cheers,
Nouman

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Re: call forward extension?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
Hi Rishi,

Google forwarding numbers are only available in the U.S., U.K., France, Germany, Spain, and Australia.

It is not currently available in India so unfortunately you cannot use it.

https://support.google.com/adwords/answer/2382961?hl=en

Thanks,
Nouman

Re: call forward extension?

Top Contributor
# 3
Top Contributor

Hi Rishi,

 

A small addition to what has been said above, although you don't currently have Google forwarding number facility for India, you can use the call extensions and drive the users to call you instead of sending them to the website by choosing the right options while setting this extension.

 

https://support.google.com/adwords/answer/2453991?hl=en

 

My 2 cents!

Pankaj

Re: call forward extension?

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
Hi Pankaj & Nouman,
Thank you for the reply. I am already using the call extension, but then what is the main difference between these two option. And which one is more supportive for analyses point of views.

Thanks & Regards,
Rishi Acharya
Marked as Best Answer.
Solution
Accepted by topic author rishi a
September 2015

Re: call forward extension?

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭
Hi RIshi,

Google forwarding numbers offering details like call duration, call start and end time, caller area code, and whether the call was connected.

Where simple Call Extension only track how many time user click to call your business and can't provide details like call duration, start and end time etc.

In term of analysis Google forwarding no. provide more detail but unfortunately its only available in specific countries.

Check out the bellow links for more details;

https://support.google.com/adwords/answer/2454052?hl=en
https://support.google.com/adwords/answer/2453991?hl=en

Cheers,
Nouman