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all campaigns and ads are paused yet an ad appear

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

Currently all our campaigns and ads are paused, but when I do a branding search on google, an ad appears.

the strange part is that I searched through all our ads and this one doesnt even exist.
Can someone advise me on this issue, please?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Cherie W
September 2015

Re: all campaigns and ads are paused yet an ad appear

Top Contributor
# 8
Top Contributor
Hi,

I would suggest contacting the AdWords support on this issue. Make sure you share the screenshot with them for further investigation: https://support.google.com/adwords/answer/8206?hl=en&hlrm=en

Pankaj

View solution in original post

Re: all campaigns and ads are paused yet an ad appear

Top Contributor
# 2
Top Contributor

Hello,

 

Are you sure that it's a paid ad and not organic natural search engine result?

 

Pankaj

Re: all campaigns and ads are paused yet an ad appear

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The "ad" is located on the top of the page where ads are usually located and near the link it has the Ad "icon"(yellow)

Re: all campaigns and ads are paused yet an ad appear

Top Contributor
# 4
Top Contributor
Hello Cherie,

This can be a competitor ad, bidding on your brand keywords.

Click the ad and check the landing page!

My 2 cents

Deepak

Re: all campaigns and ads are paused yet an ad appear

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello Deepak,

I just did and the ad is linked to our home page Smiley Happy

Re: all campaigns and ads are paused yet an ad appear

Top Contributor
# 6
Top Contributor

Hello,

 

This is strange!

 

Go to your Account Billing settings for the time period after you paused your campaigns and see if it shows any Campaign activity or any deductions happening in your account.

 

On the other hand, I could think of a situation, where you might have created multiple AdWords accounts for your website and the ad is triggering from another account. Just remember that it could be a violation of Double Serving Policy if multiple accounts have been created for single website.

 

Pankaj

Re: all campaigns and ads are paused yet an ad appear

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hello Pankaj,
I double checked and this is the only account that we have for this website.
the strange part is that we dont have this ad in any campaign. I checked many times and I cant find it.
That's why its strange...
Marked as Best Answer.
Solution
Accepted by topic author Cherie W
September 2015

Re: all campaigns and ads are paused yet an ad appear

Top Contributor
# 8
Top Contributor
Hi,

I would suggest contacting the AdWords support on this issue. Make sure you share the screenshot with them for further investigation: https://support.google.com/adwords/answer/8206?hl=en&hlrm=en

Pankaj