AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3K members online now
3K members online now
Dive into advanced features like Remarketing, Flexible Bid Strategies, AdWords Editor, and AdWords Scripts
Guide Me
star_border
Reply

ad preview tool issue?

Top Contributor
# 1
Top Contributor

Is there an issue right now with the Ad Preview Tool? It's not showing any paid results for anyone that's using it at my company right now.  We have 2 locations and our other office is having the same issue too so I know it's not my IP or internet settings.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: ad preview tool issue?

Zee Community Manager
Community Manager
# 23
Zee Community Manager
Community Manager

Hi all,

 

All issues with the Ad Preview Tool should be resolved now. 

 

Thanks for your patience.

Zee
G+

View solution in original post

Re: ad preview tool issue?

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Joy,
I've just run a test (Australia) and everything seems to be working as planned. Have you double checked you Domain, Language, Location and Device settings?

If these are correct let me know the keywords and locations you are testing and I'll try them here.

Thanks,
Matt

Re: ad preview tool issue?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

It seens like there is an issue with the tool. Even I am experiencing the same!

Though it is showing "Your ad is showing for the keyword ....", I am unable to see the ads! 

Re: ad preview tool issue?

Top Contributor
# 4
Top Contributor

Hello;

I am not familiar with a known issue.

Try to delete cookies and clear cache.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: ad preview tool issue?

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭
Also experiencing this.
Sorry for cross-posting

Re: ad preview tool issue?

Top Contributor
# 6
Top Contributor

I am reporting the issue

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: ad preview tool issue?

Top Contributor
# 7
Top Contributor

Problem confirmed (by me)

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: ad preview tool issue?

Explorer ✭ ☆ ☆
# 8
Explorer ✭ ☆ ☆
For what it's worth, I can see them in Internet Explorer (but not Firefox), so you all might try another browser while they fix the issue.

Re: ad preview tool issue?

Zee Community Manager
Community Manager
# 9
Zee Community Manager
Community Manager

Hi all,

 

Thanks for reporting the issue to us. Could you please give us your locations so we can replicate the issue? 

 

Thanks a lot for your cooperation.

Zee
G+

Re: ad preview tool issue?

Participant ✭ ✭ ✭
# 10
Participant ✭ ✭ ✭
Sweden, using Chrome