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account help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

What should you do if your account was suspended but not sure why.... How could I find out and is there a way to get one started again?

1 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author johnboy55
September 2015

Re: Account suspended

Top Contributor
# 2
Top Contributor

Hello johnboy55, Welcome aboard our community;

 

What was the reason given in the email you received? Any indication to the policy clause that was violated?

 

We could try to help figure the reason. However, be aware that Google has firm policy on suspension. Once suspended, there is a rare chance to reinstate your account. Please use the search box to check the numerous discussions we have had on this community on suspension. We have been helpful in understanding the root cause of the suspension. Sadly, we were unable to reverse even one single suspension. Smiley Sad

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author johnboy55
September 2015

Re: account help

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi Johnboy55

If you don't understand the reasons stated in the mail you should have received go to the adwords help center http://support.google.com/adwords and find the phone number for your local google support. Tell them your client id number and they should be able to tell you what the suspension was based on and if there is anything to do.

 

You can always list the reasons here as well and we can try to help out.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author johnboy55
September 2015

Re: Account suspended

Top Contributor
# 2
Top Contributor

Hello johnboy55, Welcome aboard our community;

 

What was the reason given in the email you received? Any indication to the policy clause that was violated?

 

We could try to help figure the reason. However, be aware that Google has firm policy on suspension. Once suspended, there is a rare chance to reinstate your account. Please use the search box to check the numerous discussions we have had on this community on suspension. We have been helpful in understanding the root cause of the suspension. Sadly, we were unable to reverse even one single suspension. Smiley Sad

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author johnboy55
September 2015

Re: account help

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi Johnboy55

If you don't understand the reasons stated in the mail you should have received go to the adwords help center http://support.google.com/adwords and find the phone number for your local google support. Tell them your client id number and they should be able to tell you what the suspension was based on and if there is anything to do.

 

You can always list the reasons here as well and we can try to help out.