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Wrong 800 number showing up with my ad?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm not sure how this happened but the 877 number that appears with my ad calls Home Depot.  We have no affiliation with Home Depot.  What would cause that to happen?

1 Expert replyverified_user

Re: Wrong 800 number showing up with my ad?

Top Contributor
# 2
Top Contributor

Hello nrleopard,

 

This is quite surprising.

 

Do you have Call Metrics enabled for your ads? Please note that if this is the case, Google will allocate a random automatically generated Forwarding number along with your ads. But ultimately if someone calls that number, Google will redirect it to your main number which you have included inside Call Extensions.

 

Just a thought!

Pankaj

Marked as Best Answer.
Solution
Accepted by topic author nrleopard
September 2015

Re: Wrong 800 number showing up with my ad?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I deleted all of the call extensions associated with the campaign.

Re: Wrong 800 number showing up with my ad?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The phone number still shows up.

Marked as Best Answer.
Solution
Accepted by topic author nrleopard
September 2015

Re: Wrong 800 number showing up with my ad?

Top Contributor
# 5
Top Contributor

Hello again nrleopard,

 

I suggest you to wait till Adwords refresh it's servers across different parts and the number goes off. It takes little time.

 

Pankaj

Re: Wrong 800 number showing up with my ad?

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆

Could be a bug in their system, I have seen this occur many times in adwords and not just with phone numbers. Be patient and good luck!

Re: Wrong 800 number showing up with my ad?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Deleting the call extensions on the ad extensions worked.  It didn't happen immediately, it took about 12-14 hours.  Problem solved.  Thanks for hte help.

Re: Wrong 800 number showing up with my ad?

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆
By the way.

May i ask why you did turn them off?

I never actually tried them so i wonder what your experience was.