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Why isnt the google forwarding number appearing in my ads?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am using Call Ad Extensions.  I have it set up to use a google forwarding number.  However for the past few weeks the ads stopped appearing with the forwarding number and started using the actual business number in the ads.  Any ideas?

Re: Why isnt the google forwarding number appearing in my ads?

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hello Consuit W,

I only could find two reasons in the help text :

1. If you disable call extensions with forwarding phone numbers, we'll stop including your Google forwarding number in ads, but we'll continue to include your business phone unless you fully disable call extensions. Although we'll stop including your Google forwarding number, you may still receive redialed or manually dialed calls to your number (but you won't be charged after an initial 48-hour period). For legacy campaigns, we will also stop displaying your business phone number on laptops, desktop computers, and tablets.

2. Call extensions with Google forwarding phone numbers currently don't work on campaigns using CPA or automatic bidding.

I hope this helps you.
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