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Why is my campaign still going when it is cancelled from 7 June 2013?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google has over ridden my cancelled ad words campaign. It says:

Start date
05/05/2013
End date
07/06/2013

and it is in red on the campaign page that the campaign is cancelled but it still is working and Google are still helping themselves to my visa card. I was told I was in full control of my campaign so is this some sort of clever scam because I cannot get through on the phone number as I get a message saying "connection cannot be completed, check number and dial again" I sent an email yesterday but I see today the charges are still being added daily so can I talk to a human about this or what?   

 

 

1 Expert replyverified_user

Re: Why is my campaign still going when it is cancelled from 7 June 20

Top Contributor
# 2
Top Contributor

Hi Steve, welcome to the Community.  Sorry to hear you're having problems with AdWords.

 

Can I ask what evidence it is you're seeing that the Campaign is still working?  Are you seeing statistics being accrued for today's date, for instance, or is it something else.

 

Sorry, I can't tell what format the dates you've shown are in, was the Campaign due to end on the 7th June or the 6th July?

 

Have you tried contacting AdWords Support using the process here?

 

Jon

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