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Where can I find adword editor version 11 to download?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I got adword editor version 12 installed but can't seem to get it opened.

2 Expert replyverified_user

Where can I find adword editor version 11 to download?

Google Employee
# 2
Google Employee

Hi Tanya, what happens when you try to open it? Do you see an error message? Also, are you running on Mac or Windows?

 

You can download the old version here for Windows:

https://dl.google.com/adwords_editor/11.8.0.0/Google_AdWords_Editor.msi

or here for Mac:

https://dl.google.com/adwords_editor/11.8.0.0/Google_AdWords_Editor.dmg

Make sure to uninstall Editor before running one of these installers. Also note that with the Windows installer, you will not receive automatic updates anymore, so you will have to manually upgrade at some point later.

Where can I find adword editor version 11 to download?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Mike, 

Thank you for your answer. I have Windows 7 Pro. I tried uninstall version 12 and installed 11.8 back but sill couldn't open it. There is no error message pop up. I wasn't sure if it has anything to do with the antivirus software I just installed it recently. 

 

 

Where can I find adword editor version 11 to download?

Google Employee
# 4
Google Employee

It's quite possible that is the cause. Are you able to add Editor to a whitelist of allowed applications for the antivirus software?

Where can I find adword editor version 11 to download?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Tried uninstall anti virus program and install Editor back, neither version 11.8 or 12 works.

Where can I find adword editor version 11 to download?

Google Employee
# 6
Google Employee

Can you install version 12 again, try to run it, and then see if a file name ape.log is created here:

C:\Users\<username>\AppData\Local\Google\Google-AdWords-Editor\278\ape.log

 

Log messages in that file may give us some insight as to why it isn't running correctly.

Re: Where can I find adword editor version 11 to download?

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I don't see file name ape.log created under this path C:\Users\<username>\AppData\Local\Google\Google-AdWords-Editor.

2017-07-13_1150.png

Where can I find adword editor version 11 to download?

[ Edited ]
Google Employee
# 8
Google Employee

From the screenshot, it looks like you went to 

...\Google\AdWords Editor\278

instead of 

...\Google\Google-AdWords-Editor\278

 

It might help to copy/paste everything after the username.

Re: Where can I find adword editor version 11 to download?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

google_editor.png

I got the same pop up message.

Where can I find adword editor version 11 to download?

Google Employee
# 10
Google Employee

Ok that helps a bit, thanks. So it looks like the file is not able to be created or Editor is encountering some other problem before trying to create that file. Let's see if we can determine if it is the first issue:

 

Navigate to the parent folder (don't include the file name):

...\Google\Google-AdWords-Editor\278

And if that succeeds, try to create a text file within that folder and let me know if you are able to do that.

 

If the "278" folder does not exist, try to go to its parent folder:

...\Google\Google-AdWords-Editor

And see if you can create a text file there instead.