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Upgraded mobile app extensions don't show up

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

OK here is the problem: I have upgraded the old app extensions to the new "better and more flexible" mobile app extensions in enhanced campaigns, and now they do not show up at all. 

 

In the old set up we had quite many impressions and some downloads, but the upgraded extensions have "eligible" status and no impressions for 3 weeks now.

 

I tried to get answers from our AM at Google, but he is ignoring this question.. did anyone have a similar problem? What can I do to get the app extension to show up as they did in legacy campaigns?

Re: Upgraded mobile app extensions don't show up

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager
Hi Anna O,

Could you please check your mailbox? The AdWords Support Representative reached out to you a day ago, asking for more details. Please reply back if you experience the issues with app extensions.

Thank you,
Zee
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