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The phone number on my ad does not match the one I gave.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
The phone number on my ad does not match the one I gave. But it calls the one I gave
1 Expert replyverified_user

Re: The phone number on my ad does not match the one I gave.

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Jamie,

I will suggest to check whether you are using Google forwarding Number as your call extension??

 

Google provides a unique phone number that's displayed with your ads. If a potential customer calls this phone number, AdWords will route the call to your business phone number. You'll then be able to see detailed reports about calls generated from your ads.

 

You can change/edit your call extension number

 

  • Select the campaigns/ad groups 
  • Go to Ad Extension Tab
  • And Choose Call Extension from the View option
  • Click the pencil icon to edit the number

 

Re: The phone number on my ad does not match the one I gave.

Top Contributor
# 3
Top Contributor
Hi Jamie I,

That's a Google number that records the time and source of the call then forwards the call to your phone system. That is how it should be.

Best of Luck!

Pete
petebardo -- Deadhead doing AdWords